MSP Anywhere

Please let us know how you think we can make All things MSP Anywhere a bettter tool for remote access.

MSP Anywhere

Save Session History Notes

In the Problem Description and Session History sections of the MSP Anywhere Technician Console, there are places to take notes, but they are not saved on the console or in the Admin Area.

 

I would like the ability to save notes in the console, and be able to view them later on the console and in the Admin Area Session History section.

Submitted by (@john.cottier)

MSP Anywhere

Adicionar o campo personalizado à API

Adicionar o campo personalizado à API

 

De acordo com a documentação ( https://admin.corporate.beanywhere.com/admin_area_/docs/New_session_API_ENG.pdf ), utilizarmos esse campo personalizado, essa informação não é mandada via API.

 

Gostaria que pudesse adicionar esse campo para uma melhor utilização da API

Submitted by (@edisonhp)

MSP Anywhere

Add extra session details fields to Session Report

Raising this on behalf of a MSP Anywhere customer: Please consider adding the following Tags for session fields/details in Profile > Email Templates > Session Report: * Name (this would be the person requesting support) * Problem description * Notes Additional comments by me: * I understand these are optional fields so not every remote session will be making use of them. However, for customers that use them consistently, ...more »

Submitted by (@paulo.silva)