With the new Take Control (7.00.01), the chat window was redesigned to look much cleaner. The client side on the other hand looks bad in comparison, and even still says 'MSP Connect.' While I appreciate a nicer 'look' to things, I think it's more important that the client side have the nicer looking parts since it goes to their impression of the MSP.
Solarwinds Take Control
I would like to be able to paste the password when i first start Remote Control.
We use complex passwords for our customers so an error is made very easy.
Only the copy-paste function at the login screen is not working, after we have logged in it works perfect.
The ability to send the remote session Notes (taken during the session) to customers along with session reports.
Sharing Notes with customers would make it easier to share additional info regarding the remote session as well as facilitate Technician/Customer communications and data sharing.
When giving a customer remote access to their machines give the ability to isolate 1 machine out of a group.
It would be very helpful to implement the ability to erase deferred support requests for a better internal management and organization.
When the end users try to connect, even though they have installed the viewer plug in,they're always shown with the pop up saying "If you already installed our extension, click here to continue. If not, please download it using this link.". After clicking to continue they have to click again on the arrow to Connect in order to perform the desired remote session. These are too many clicks and it would be an improvement ...more »
The email notifications for support requests are only available on an applet context. Receiving email notifications when support requests come from the agent would be ideal.
As of version 7.00.00, with the removal of the General tab, sessions start in the Remote Desktop tab instead. By default, we wish to start in a tab that does not automatically result in sharing remote desktop control with the client (such as when logging into the wrong machine by mistake). Although it is possible to set a different tab as the default, this must be done via the session window/viewer. Please allow us to ...more »
We have set the option "Lock device when the remote session ends" on all servers. Sometimes a second technician joins the TC Session to assist. When he end his session, the device gets lock, regardless that the first technician is still logged in.
So pls alter the option
from "Lock device when the remote session ends"
to "Lock device when the last remote session ends"
Currently, during a Take Control session, if you attempt to resize the window from left to right or top to bottom, beyond the window's minimum size, the window is instead moved. This can result in unintended window movements and resizing issues (should you attempt to reverse the procedure without "letting go" of resize). Additionally, resizing the window from right to left or bottom to top beyond the window's minimum ...more »
Currently, during a Take Control session, the local cursor will update to match generic cursor updates on the remote end (such as when resizing a window , writing, etc.) but Application Specific cursor updates (such as column resize or add in Excel) are only displayed on the remote cursor, with the local cursor remaining with a generic cursor icon. Making use of Show Remote Cursor provides a work around (allowing us ...more »
System Shell (SS) runs as Admin by default but in some circumstances it would be helpful to run it as a user. Please consider the possibility to allow SS to run as user or admin.