MSP Anywhere

Please let us know how you think we can make All things MSP Anywhere a bettter tool for remote access.

MSP Anywhere

Ability to use our own servers for security purpose

Hi guys,

As a user of MSP N-Central, we would like to use MSP Anywhere with on-premise servers for security, privacy and performance purposes. So no connection will be made to ncentral servers for this function.

A competitor is already doing this, Bomgar (https://www.bomgar.com/remote-support)

Thank you !

Submitted by (@srobert)

MSP Anywhere

Search Option for Proxy

On the Admin website Area under Management > MSP anywhere Proxy, it would be nice to have a search function in order to speed up the process of finding a specific Proxy.

 

Unlike the agent the proxy name needs to be deleted when reinstalling the proxy, thus with a huge number of proxy's makes it time consuming to find the right one to delete.

Submitted by (@shinga77)

MSP Anywhere

Automated reporting

We provide our clients with a monthly remote-control report through N-Central to let them know when we’ve connected to their machines. I know that there is a report I can run through MSPAnywhere to do the same, but we'd really need to be able to schedule those reports for it to be useful. Right now there is a hole in our client reporting.

Submitted by (@desiwren)

MSP Anywhere

Add an option to auto-uninstall agents

There are cases where we are currently forced to use the agent because the applet doesn't support things like switching users or using ctrl+alt+del. Our current support flow is: 1. Clients connect to a technician via a form we have built utilizing the new session api 2. Session starts with the applet 3. Tech assists the client with the applet If the tech needs to change the logged in user to a local or domain administrator ...more »

Submitted by (@tim.rhymer)

MSP Anywhere

Support user switching with applet

We want to primarily use the applet for support because of its ephemeral nature, but there are many cases where we need to login as an administrator after the fact. The only option we have currently is to switch to the agent. However, we have issues with switching to an agent when a session is started with the applet, and we have to start with the applet because we use the new session API form. Our main issue with the ...more »

Submitted by (@tim.rhymer)