Solarwinds Take Control

Please let us know how you think we can make Take Control a bettter tool for remote access.
(@matbatchelor)

Solarwinds Take Control

Remote Agent - Stealth Install and Stealth Monitoring

We would like the ability to have the option for a stealth install & or remote viewing session should it be required by the client to monitor their employees. We have many requests from company owners to monitor their staff for a number of reasons. Currently when we log in there is a date/time stamp of the last session and the cursor also rapidly flashes/blinks when we're connected in which alerts the user to us being ...more »

(@zedonesupport)

Solarwinds Take Control

'Retrieve log-in link' branded email using alias SMTP address

We are an MSP, as such we use Mail Assure platform with our branding. Currently our customers if they don't know their logins, they can click on the 'retrieve log-in link' on the main login page on the portal. This will email users a link to reset their password. This email is only branded and customised if the user enters their primary SMTP address. Should they make the request using any of the their aliases addresses, ...more »

(@jcorona)

Solarwinds Take Control

Pre-filled data for "Request Assistance" live chat.

There is no way to currently pre-fill data for the "Request Assistance" form that a client needs to fill out for Name, Customer # and Email. The data for these fields is entered in by our support department when we are adding the agent to their computers so that they show up under "My Computers" in SolarWinds N-Able MSP Anywhere. It is logical that there would be a way for the agent to pre-fill this data based on what ...more »

(@jcornett)

Solarwinds Take Control

Date/Time on appointments don't update nicely.

If I'm scheduling appointments, and I schedule the start for 2 days in the future at 4pm, the end time stays on today at 8:30am. It would be nice if the default setting was that the end time was the same as the start time (or even better, give the admin the ability to set a default appointment length, like 2 hours for example, then when you set a start date/time, the appointment would default end 2 hours later, though ...more »

(@tim.rhymer)

Solarwinds Take Control

Add API Support to Get Online Techs

The start API has support for specifying a tech to connect to, but there is currently no method of grabbing currently online tech's. The workarounds are less than ideal. We can either: 1. Present a static list. But...if the tech is not online, the entire group gets the request 2. Write some custom script to scrape this report from the admin console. https://admin.corporate.beanywhere.com/admin_area/reports_realtime.php. ...more »

(@jcorona)

Solarwinds Take Control

Email notification when Request Assistance is used.

A customer may use the Request Assistance feature when a tech is not currently assigned to the queue. It is important that in these instances, we still get notified when a customer has used this feature. As of now, there is no way to know if a customer had requested assistance unless we have someone signed into the software.

(@barrett.letch)

Solarwinds Take Control

Option on Mac system shell to logon as a user or root

When using MSP Connect to connect to a MacOS system, the System Shell runs as root.

 

Would like to see an option to either run the system shell as root or to Log on as another user.

 

this is to be able to run commands that require to run as a specific user like filevault.

 

ex:

sudo fdesetup removerecovery -personal

 

will not run because root is not a registered user in filevault by default.