We can get system information from the Admin Area and from the general tab when connected to a machine. But would be nice to have an audit feature report, where you can pull the system information for a selected group of machines.
sometimes engineers need to take control of a device when the user is in a meeting. as an example: the user gives permission to the support engineer to take control of the device, then the user go's to a meeting. The support engineer then needs to restart the device, but needs to call the user for permission again. This means that or the support engineer need to wait until the user is done with his meeting or call them ...more »
When using MSP Connect to connect to a MacOS system, the System Shell runs as root.
Would like to see an option to either run the system shell as root or to Log on as another user.
this is to be able to run commands that require to run as a specific user like filevault.
sudo fdesetup removerecovery -personal
will not run because root is not a registered user in filevault by default.
A customer may use the Request Assistance feature when a tech is not currently assigned to the queue. It is important that in these instances, we still get notified when a customer has used this feature. As of now, there is no way to know if a customer had requested assistance unless we have someone signed into the software.
The start API has support for specifying a tech to connect to, but there is currently no method of grabbing currently online tech's. The workarounds are less than ideal. We can either: 1. Present a static list. But...if the tech is not online, the entire group gets the request 2. Write some custom script to scrape this report from the admin console. https://admin.corporate.beanywhere.com/admin_area/reports_realtime.php. ...more »
Partner Request -
Please have an option where you can make global rules that effect all domains in a mail assure account
It would be interesting to customize the text and logo of the email that is sent to the client.
Create mechanism for Redirect access to the queue of the analyst who has fewer sessions.
MSP Anywhere really needs TRUE multi Monitor support, with the ability to break out multiple remote monitors into separate windows (so you can see both remote monitors at the same time, without having to flip back and forth) This idea/feature request was posted over a year ago: http://ideas.solarwindsmsp.com/a/dtd/MSP-Anywhere-Multi-Monitor-support/259334-4178 And for some reason is marked as "completed" when the functionality ...more »
If I'm scheduling appointments, and I schedule the start for 2 days in the future at 4pm, the end time stays on today at 8:30am. It would be nice if the default setting was that the end time was the same as the start time (or even better, give the admin the ability to set a default appointment length, like 2 hours for example, then when you set a start date/time, the appointment would default end 2 hours later, though ...more »
Can MSP Anywhere be configured so that it either locksout after 10 or fewer attempts or limits the login attempts to no more than 10 within a 5 minute period?