When transferring files there is a lot of white space i the queue files pane. Either allow the tech to adjust the column sizing so that we can see what the folder paths are for the files in queue or have the column automatically readjust based on screen size.
Solarwinds Take Control
Mac has a Microsoft RDP Viewer available on the AppStore:
It would be great to have the ability to RDP from a Mac device to a Windows device through MSP Anywhere RDP Tunneling.
Hello- We have clients who use MSP Anywhere that are in need of printing. I am requesting a feature added for clients that use MSP Anywhere to be able to remote print. We are losing people to LogMeIn pro.
We would like the ability to have the option for a stealth install & or remote viewing session should it be required by the client to monitor their employees. We have many requests from company owners to monitor their staff for a number of reasons. Currently when we log in there is a date/time stamp of the last session and the cursor also rapidly flashes/blinks when we're connected in which alerts the user to us being ...more »
We are an MSP, as such we use Mail Assure platform with our branding. Currently our customers if they don't know their logins, they can click on the 'retrieve log-in link' on the main login page on the portal. This will email users a link to reset their password. This email is only branded and customised if the user enters their primary SMTP address. Should they make the request using any of the their aliases addresses, ...more »
I would like to see the ability to add connectors to SolarWinds LEM product line.
There is no way to currently pre-fill data for the "Request Assistance" form that a client needs to fill out for Name, Customer # and Email. The data for these fields is entered in by our support department when we are adding the agent to their computers so that they show up under "My Computers" in SolarWinds N-Able MSP Anywhere. It is logical that there would be a way for the agent to pre-fill this data based on what ...more »
How about the entry level for MSP Anywhere NOT costing $600/year. ConnectWise has a FREE entry level that has one active connection and 3 nodes. You really need to look at your competitors and actually try to be competitive. 300 agents is not entry level and most startup MSPs such as ours can't affor 50/month for each thing and we don't have that many break-fix AND we already have n-central. Why would I want to buy 300 ...more »
Need to analyze the survey, need to export all the answers into a excel sheet.
Include the IP address of the session initiator (tech) in the session history report especially when exporting the report.
Can MSP Anywhere be configured so that it either locksout after 10 or fewer attempts or limits the login attempts to no more than 10 within a 5 minute period?
If I'm scheduling appointments, and I schedule the start for 2 days in the future at 4pm, the end time stays on today at 8:30am. It would be nice if the default setting was that the end time was the same as the start time (or even better, give the admin the ability to set a default appointment length, like 2 hours for example, then when you set a start date/time, the appointment would default end 2 hours later, though ...more »
MSP Anywhere really needs TRUE multi Monitor support, with the ability to break out multiple remote monitors into separate windows (so you can see both remote monitors at the same time, without having to flip back and forth) This idea/feature request was posted over a year ago: http://ideas.solarwindsmsp.com/a/dtd/MSP-Anywhere-Multi-Monitor-support/259334-4178 And for some reason is marked as "completed" when the functionality ...more »
Create mechanism for Redirect access to the queue of the analyst who has fewer sessions.
It would be interesting to customize the text and logo of the email that is sent to the client.