MSP Remote Monitoring & Management

Feedback for MSP Remote Monitoring & Management

MSP Remote Monitoring & Management

Ignore certain vulnerabilities in Patch Management

At this time you can only Ignore "ALL" vulnerabilities by turning off the "Include Vulnerabilities" option in the Patch Management policy. I would like to see the ability to ignore certain CVE's or vulnerabilities that have been identified so we can still monitor vulnerabilities found but ignore the ones we do not wish to see. Something like what we can do for patches when ignoring certain patches and allowing others ...more »

Submitted by (@patrick.modarelli)

MSP Remote Monitoring & Management

Alert when checks have not run when expected

From time to time DSC and 24x7 checks aren't running when their supposed to, which can be caused by fmplugin.exe being blocked or c++ 2013 redist not being installed properly.

 

In these cases it would be good to have a device alert if a device is online and reporting to the dashboard but checks aren't running when expected.

Submitted by (@morten)

MSP Remote Monitoring & Management

Add Task for MAV Deep Scan to run after failed 15 day check

My day is consumed with the repetitive task of manually running Deep Scans on devices when they fail the automatic 15 day deep scan check. Can this be automated, so that whenever a Deep Scan check fails after 15 days, it will automatically attempt to run a deep scan? Seems like this would be really easy to setup.

Submitted by (@capnrichard)

MSP Remote Monitoring & Management

MAC-MSP AV Reporting

It would be great to be able to pull a report for all devices at a client showing their scan dates like you can for windows machines in RMM. It would make it a lot easier to see the status of AV scans for clients with macs instead of individually going in and looking at each one's devices logs on the MAC-MSP Site.

Submitted by (@bgorrill)

MSP Remote Monitoring & Management

Your Idea's portal - ideascale

Please allow for immediate account creation for ideascale. Its limiting feedback

I was on a support call with Solarwinds and found a missing obvious feature. The Support tech told me to submit a ticket here however It took 5 days before this account was approved and I could post the idea. Normally I wouldn't even bother to submit a ticket 5 days later.

Submitted by (@heliadar)

MSP Remote Monitoring & Management

Add Chassis Type 31 to WMI Query

Please add chassis type 31 to WMI query for agent installs and asset tracking daily scans. We have several new laptops that are being classified as "convertibles" with a chassis type of 31. Currently laptops are only identified by 8, 9, 10, 11 or 14. Would like this chassis type added for laptops as when a new device is installed it is receiving the wrong policies and getting desktop policies rather then the laptop ...more »

Submitted by (@patrick.modarelli)

MSP Remote Monitoring & Management

Report to check the existence of Trusted Platform Module chip

We are seeking to deploy BitLocker on our domain, and would like the ability to pull a report summarizing which endpoints have the Trusted Platform Module (TPM) chip, and which endpoints do not. Max Remote/SolarWinds RMM does not currently have this capability. We would like to submit this as a feature request.

Submitted by (@mohammad.siddique)

MSP Remote Monitoring & Management

Replace the remote support agent with the applet session MSPA

Hey team, Using standalone MSPA you can do a one time connection to a customers machine. We would like the dashboard to have similar functionality, the current remote support agent is slightly dated and is often blocked by AV. Ideally we would incorporate the standalone MSPA approach where we can ask customer to go to startcontrol.com and generate a pin for them, either from the dashboard or the already installed take ...more »

Submitted by (@jonathan.johnstone)