The live chat "Request Assistance" feature in MSP Anywhere is very important to our company. We have to have two separate agents. If this could be integrated in MSP RMM since MSP Anywhere take control is already there, "Request Assistance" for a client would be seamless. Right now, any client that needs help has to pre-fill a form with their name, customer # and email, none of that transfers over from the control panel, ...more »
MSP Remote Monitoring & Management
Please add the option to create a site specific access role.
Currently it is only possible create client specific roles, but for larger organisations certain member may only have access to certain sites and not the entire client base.
Windows Hello should be used as an alternative to password and 2FA login.
Using Windows Hello could remove or reduce the need to enter your password to confirm certain actions in the dashboard.
The ability to provide customer logins / access restricted to only themselves for self-service offers great opportunities in itself but this option lead not only to problems with the policy management (as you are able to access all policies) but also the active discovery. If you have two different customers with a custom login for self-service certain scenarios can lead to both customers seeing each others network. ...more »
Please add backup checks for AppAssure Core.
the MAX Focus backup check in the dashboard should also check the status of the local speedvault, not just the cloud backup.
Hi everyone, currently it is only possible to blacklist the toplevel or subdomain, however everything behind the .com, .eu or whatever can't be whitelisted manually. An example would be to whitelist http://www.bbc.com/news whilst blocking everything else on bbc.com this would, currently, lead to us being able to load http://www.bbc.com/news at random or not at all, "depending on how the engine feels" it would be nice ...more »
We would really like to see Patchmanagement Support for Windows Core Servers for future updates.
As updates are a vital part of security and maintenance contracts and core servers are pretty common, for instance as Hyper-V Servers, this would be a great addtion to the feature list.
In MSP RMM product, allow ability to copy monitoring templates. We may have a default template that we use for all clients/sites, but then when we have a new customer, we may need to customize the template. Now, we must create a template from scratch. Would save lots of time being able to copy an existing template and modify as required, and seems like a relatively quick/easy/low risk function to add.
A special user for WallChart so it doesn't time out and user have to login again
I often have trouble getting powershell and other scripts to work via automated tasks. I can run them directly on the server or workstation and they work just fine, but then I run into trouble when running it as a task. The frustration is that it takes a while to run the tasks through the dashboard, so you end up running and waiting. Then it errors out so you come back to it, modify your script or config, run it again... ...more »
As SolarWinds adds more services to it's RMM product, it becomes increasingly difficult to manage these services for client sites. It would be great to be able to see all services enabled for a site on one screen and enable and configure them. For example, it would be nice if you could right-click on a site and choose edit services. Then be brought to a screen where I could easily see that the site has AV enabled, Web ...more »