MSP Remote Monitoring & Management

Feedback for MSP Remote Monitoring & Management

MSP Remote Monitoring & Management

2FA Annoyances

The forced 2FA implementation is quite annoying and I would really like SolarWinds to reconsider how they intend to implement it. First off, we now have to dismiss messages every single time (dozens a times a day) we want to remote background or remotely access a computer. Once this is forced on it becomes an even bigger annoyance having to pull out our phones to authenticate. It's so annoying many of our techs are circumventing ...more »


MSP Remote Monitoring & Management

alarm when the software licence setting has reached his limit

Is it possible to get an alarm when the software licence setting is set to18 and the count is 19 , i dit create a new software licencing rule managed antivirus, now we want to have a alert, if it is possible? Now we have to run this report manually monthly for all our customers.( +/- 100) So I want to have a alert when the count is exceeded the maximum licence check, so that we con resolve the licence issue for the customers ...more »


MSP Remote Monitoring & Management

New Take Control aka is horrible in agent 10.5.0

After updating a new agents to Agent version 10.5.0, it replaced the Teamviewer flavor of Take Control with a new remote support program by I would warn people to keep their agents at 10.4.3 version until Logicnow fixes this issue. For the last 5 years, we have centered our business around purchasing and running full Teamviewer licenses and loved it since it integrated beautifully with the LogicNow ...more »


MSP Remote Monitoring & Management

Master List of URLs, ports and IPs for MAX Products in User Manu

I would like to see one section of the User Manual dedicated to URL's IP addresses and TCP/UDP ports that are required to be accessible/open for **all** MAXfocus/LogicNow/GFI/SolarWinds products - RM, Backup, Web Protection, Take Control, Team Viewer, When working with higher end proxy and firewalls everything outbound is blocked and we need rulesets for everything incl all the specific URLS and TCP POrts for MAX products ...more »

MSP Remote Monitoring & Management

Take Control Viewer Function After Remote Reboot

I would like to suggest adding a feature for the take control viewer to have the ability to reconnect after a remote reboot. As of now after the remote machine reboots Take Control Viewer terminates after 5 minutes and a popup appears on the client computer as well as my machine stating that this is the free version and the full version must be purchased. As this gives a negative image of the product and reduces functionality ...more »


MSP Remote Monitoring & Management

Wrong serial number shown in summary tab

At least for Lenovo devices, the summary tab shows the a serial number that does not tie up with the device when you search for it on Lenovo's website.


The correct serial number can be found in the Assets tab under hardware.


The [Motherboard symbol] serial number is the correct serial number where as its the [BIOS symbol] serial number which is shown in the summary tab. Can this be changed or made customisable?