Please add a setting which allows you to set the desired session timeout value. For instance, it would be great to be allowed to be logged in for one working day even if you don't click around every two minutes. This is the same request that's was made for the MSP Service Desk. As the administrator of the portal I would like to have control over the log out time. I assume the risk if I change away from the default setting. ...more »
MSP Remote Monitoring & Management
Please add a North Pane filter (via additional selection) for 'Active' workstations. You can currently select All, Problem, 24x7 Problem, DSC problem, or offline but, frequently, I want to perform a task on all 'Active' workstations.
'Active' may mean all online workstations or stations that have checked in in the last n minutes (user defined).
Please let us disable IP whitelisting for specific users.
While there are many of us who agree that IP whitelisting is generally a good idea to enhance security, it is not-so-well implented for the most part in Germany.
We have many customers who do not have static IPs and thus would need to re-confirm their location / IP **frequently** .
As you'd imagine this hinders working with MSP RMM.
Can we get the dashboard login fixed? I see at least 2 redirects when signing into https://dashboard.systemmonitor.us and when logging out I am redirected to https://www.navigatorlogin.com/oauthlogin? Where if I log in again redirects again... Oh look at that, as I was trying to write and explain this, I am getting a IP restriction from the same IP I was just logged into. Nice. //Goes to email to approve IP//. Now I ...more »
It would be nice if it's possible to change the alert threshold globally for that specific check and not have to be changed per device.
Please add an option as if 2 factor authentification is activated, we could remove the IP whitelisting authentication check. Having both activated is wast of time. Waiting for the email + then use 2FA ..... We must have the choice !!
This functionality is more or less there if we select all customers then search for the specific customer or site we are interested in to filter through. The problem arises only when we select a customer or site. We are only given the option to list server, workstations or mobile devices. It would be nice if we could list all devices based on the selected customer so we have a better view of that single customer. thanks ...more »
it would be good to have the option to turn the background black when establishing a connection to a clients system as an additional visual indicator. This could be available as an additional checkbox in the policies or baseline, whatever can be integrated better.
Thank you for your consideration.
Add feature when closing out MSP anywhere that it will auto lock the remote session was logged in by the remote user.
Currently the agent does not support the built-in backup software in Microsoft Windows Server 2016. Please add support for this.
it would be great to be able to view more than one screen at a time. Most remote access tools offer this feature and I would like to have it in MSP Anywhere as well.
Thank you for consideration.
Teamviewer was far from perfect but one thing it was very solid on was the scaling of the remote clients desktop resolution. Even if they had a high resolution and it was scaled to fit my lower resolution screen everything was still very legible. This is not the case in MSP Anywhere, where the text is almost unreadable. Teamviewer also had a very good on screen presence that was intuitive when it came to communicating ...more »