MSP Remote Monitoring & Management

Feedback for MSP Remote Monitoring & Management

MSP Remote Monitoring & Management

Please Add Session Timeout Options for the Portal

Please add a setting which allows you to set the desired session timeout value. For instance, it would be great to be allowed to be logged in for one working day even if you don't click around every two minutes. This is the same request that's was made for the MSP Service Desk. As the administrator of the portal I would like to have control over the log out time. I assume the risk if I change away from the default setting. ...more »

Submitted by (@duanek)

Voting

2 votes

MSP Remote Monitoring & Management

Add North pane filter for active workstations

Please add a North Pane filter (via additional selection) for 'Active' workstations. You can currently select All, Problem, 24x7 Problem, DSC problem, or offline but, frequently, I want to perform a task on all 'Active' workstations.

 

'Active' may mean all online workstations or stations that have checked in in the last n minutes (user defined).

Submitted by (@neotech)

Voting

7 votes

MSP Remote Monitoring & Management

disable IP Whitelisting for specific users

Please let us disable IP whitelisting for specific users.

 

While there are many of us who agree that IP whitelisting is generally a good idea to enhance security, it is not-so-well implented for the most part in Germany.

 

We have many customers who do not have static IPs and thus would need to re-confirm their location / IP **frequently** .

As you'd imagine this hinders working with MSP RMM.

Submitted by (@j.reschke)

Voting

9 votes

MSP Remote Monitoring & Management

Fix Dashboard Login

Can we get the dashboard login fixed? I see at least 2 redirects when signing into https://dashboard.systemmonitor.us and when logging out I am redirected to https://www.navigatorlogin.com/oauthlogin? Where if I log in again redirects again... Oh look at that, as I was trying to write and explain this, I am getting a IP restriction from the same IP I was just logged into. Nice. //Goes to email to approve IP//. Now I ...more »

Submitted by (@kginger)

Voting

10 votes

MSP Remote Monitoring & Management

Ability to list all devices under a selected customer or site

This functionality is more or less there if we select all customers then search for the specific customer or site we are interested in to filter through. The problem arises only when we select a customer or site. We are only given the option to list server, workstations or mobile devices. It would be nice if we could list all devices based on the selected customer so we have a better view of that single customer. thanks ...more »

Submitted by (@kyriakos)

Voting

9 votes

MSP Remote Monitoring & Management

MSP Anywhere: Turn Wallpaper Black upon connecting

Hi,

 

it would be good to have the option to turn the background black when establishing a connection to a clients system as an additional visual indicator. This could be available as an additional checkbox in the policies or baseline, whatever can be integrated better.

 

Thank you for your consideration.

 

Kind regards.

Submitted by (@dratini)

Voting

20 votes

MSP Remote Monitoring & Management

MSP Anywhere View Scaling and chat ease of use.

Teamviewer was far from perfect but one thing it was very solid on was the scaling of the remote clients desktop resolution. Even if they had a high resolution and it was scaled to fit my lower resolution screen everything was still very legible. This is not the case in MSP Anywhere, where the text is almost unreadable. Teamviewer also had a very good on screen presence that was intuitive when it came to communicating ...more »

Submitted by (@oitgroup)

Voting

4 votes