MSP Remote Monitoring & Management

Feedback for MSP Remote Monitoring & Management

MSP Remote Monitoring & Management

Support for non-standard ascii characters

We have a client in Korea and some of their computer names shows "???". Going thru the Asset Tracking also, some of the Software installed were also showing "???". It seems the dashboard is not able to recognized Korean characters. Sooner we will be deploying the agent in our client's office in Beijing and I'm afraid the same issue will happen. Hope this can be supported as we're now supporting regional offices of our ...more »

Submitted by (@harold)

Voting

3 votes

MSP Remote Monitoring & Management

Create a feature like NetPath from Solarwinds for use in RM

I have used this software at my previous company and found it extremely useful, the ability to use this within remote monitoring for our clients would be such a help. It allows you to set a start and end point and run a continuous ping on the path, it shows you stats from transit likelihood and time between hops where the failures lie in the network trail with a 3rd party. Watch the video here to see what you're missing ...more »

Submitted by (@louis.conner)

Voting

8 votes

MSP Remote Monitoring & Management

2FA Annoyances

The forced 2FA implementation is quite annoying and I would really like SolarWinds to reconsider how they intend to implement it. First off, we now have to dismiss messages every single time (dozens a times a day) we want to remote background or remotely access a computer. Once this is forced on it becomes an even bigger annoyance having to pull out our phones to authenticate. It's so annoying many of our techs are circumventing ...more »

Submitted by (@cloudbringers)

Voting

10 votes

MSP Remote Monitoring & Management

Implement key mapping in TC MSP Anywhere between Windows and Mac

Currently there is a problem with MSP Anywhere and key mapping between Windows and Mac (or any devices with different keyboard layouts) which makes it impossible to write most of the characters outside of the a-zA-Z 1-0 range. This affects several punctuation characters and almost all international characters. And especially non-English keyboard layouts. Please fix MSP Anywhere so the key you press actually sends that ...more »

Submitted by (@dgronjord)

Voting

16 votes

MSP Remote Monitoring & Management

Allow setting Reputation Threshold for new Web Protection

The new Web Protection rolled out with agent 10.4.3 blocks based on the Reputation Score.

 

The policies should offer the ability to enable or disable this feature, and should allow the ability to set the threshold.

 

Currently any site with a Reputation Score of 40 or lower is blocked. For most environments this is too aggressive. We should be able to set this to 30, 35, or whatever is appropriate for the client.

Submitted by (@accentlogic)

Voting

6 votes

MSP Remote Monitoring & Management

Automatically clean up temporary files from Active Discovery

The new Active Network Discovery agent creates a file in %ProgramData%/AdvancedMonitoringAgentNetworkManagement for every day that it's active. When I inquired as to when/how extraneous files were deleted, i was told: "These files do not get deleted so you will have to manually remove them. Over time once a file reaches 10MB it will create a new file. These will build up over time, so when it becomes an issue you can ...more »

Submitted by (@neotech)

Voting

35 votes

MSP Remote Monitoring & Management

Finish the Mac OS X Agent

Please finish the Mac OS X agent. Features needed: -An agent that will install and run well on all Macs. We've had a few that the agent will install on, but will not work afterwards. -Software Update Management -Apple Time Machine Backup Monitoring -A Server version (unless you guys decide to just do away with the server / workstation agent model and just go with a "Max Agent" that has all the same features ...more »

Submitted by

Voting

85 votes

MSP Remote Monitoring & Management

Option: SNMP Check only for Online Devices

We would like to monitor things like Toner Capacity of HP LaserJets etc. via SNMP and go to alert state if the level gets below a predifined value. This works fine as long as the printers are never switched off. It would be fine if we could have a checkbox "Alert only if device online". I think this could be done via a ping check before the snmp test or if the agent gets a "snmp timeout" message. In ths case the ...more »

Submitted by

Voting

26 votes

MSP Remote Monitoring & Management

Add other network devices / Device discovery / Network scanning

I know you can use the server to SNMP to other devices, be would be really good to be able to add routers, switches, WAPs, PBX etc as objects in the dashboard that then link back to a server SNMP check. Would make the monitor MUCH more complete. If you were then able to poll the device and get info from SNMP and HTTP or TELNET to fill details (make, model, serial, warrant) and we had fields we can put access information ...more »

Submitted by

Voting

453 votes

MSP Remote Monitoring & Management

The Agent should checking when the service starts

The Agent should checking whenever the service starts. This would ensure that we know as soon as systems are back online, rather than having to wait for the next scheduled checkin period.

 

At the moment when rebooting a workstation it stays 'offline' in the dashboard for a long time rather than instantly reporting they are online.

Submitted by

Voting

347 votes