MSP Remote Monitoring & Management

Feedback for MSP Remote Monitoring & Management

MSP Remote Monitoring & Management

Submitted by (@harold)

Support for non-standard ascii characters

We have a client in Korea and some of their computer names shows "???". Going thru the Asset Tracking also, some of the Software installed were also showing "???". It seems the dashboard is not able to recognized Korean characters. Sooner we will be deploying the agent in our client's office in Beijing and I'm afraid the same issue will happen. Hope this can be supported as we're now supporting regional offices of our ...more »

Voting

3 votes

MSP Remote Monitoring & Management

Submitted by (@derekbumstead)

Mixed View - Network Devices - Printer Devices

In the new Mixed Tab and the Upcoming Devices Tab, it would be great to be able to add Network Connected Printers as devices we could directly manage. Our MSP manages network connected imaging devices such as large MFP copiers. We would like to be able to track metrics and set alerts based on things such as: 1. Toner Levels 2. Page Counts 3. Printer Errors Additional things that would make things even better would be ...more »

Voting

8 votes

MSP Remote Monitoring & Management

Submitted by (@cloudbringers)

2FA Annoyances

The forced 2FA implementation is quite annoying and I would really like SolarWinds to reconsider how they intend to implement it. First off, we now have to dismiss messages every single time (dozens a times a day) we want to remote background or remotely access a computer. Once this is forced on it becomes an even bigger annoyance having to pull out our phones to authenticate. It's so annoying many of our techs are circumventing ...more »

Voting

11 votes

MSP Remote Monitoring & Management

Submitted by (@dgronjord)

Implement key mapping in TC MSP Anywhere between Windows and Mac

Currently there is a problem with MSP Anywhere and key mapping between Windows and Mac (or any devices with different keyboard layouts) which makes it impossible to write most of the characters outside of the a-zA-Z 1-0 range. This affects several punctuation characters and almost all international characters. And especially non-English keyboard layouts. Please fix MSP Anywhere so the key you press actually sends that ...more »

Voting

18 votes

MSP Remote Monitoring & Management

Submitted by (@accentlogic)

Allow setting Reputation Threshold for new Web Protection

The new Web Protection rolled out with agent 10.4.3 blocks based on the Reputation Score.

 

The policies should offer the ability to enable or disable this feature, and should allow the ability to set the threshold.

 

Currently any site with a Reputation Score of 40 or lower is blocked. For most environments this is too aggressive. We should be able to set this to 30, 35, or whatever is appropriate for the client.

Voting

7 votes

MSP Remote Monitoring & Management

Submitted by (@neotech)

Automatically clean up temporary files from Active Discovery

The new Active Network Discovery agent creates a file in %ProgramData%/AdvancedMonitoringAgentNetworkManagement for every day that it's active. When I inquired as to when/how extraneous files were deleted, i was told: "These files do not get deleted so you will have to manually remove them. Over time once a file reaches 10MB it will create a new file. These will build up over time, so when it becomes an issue you can ...more »

Voting

39 votes

MSP Remote Monitoring & Management

Submitted by

Make mathmetical calculations with SNMP OID's

It would be nice if it is possible to do some calculations with SNMP OID's.

 

For example to calculate the percentage of used memory on a Cisco device:

 

(.1.3.6.1.4.1.9.9.48.1.1.1.5.1 * 100) / (.1.3.6.1.4.1.9.9.48.1.1.1.5.1 + .1.3.6.1.4.1.9.9.48.1.1.1.6.1)

 

This would result in a percentage in stead of a value.

Voting

13 votes

MSP Remote Monitoring & Management

Submitted by

Finish the Mac OS X Agent

Please finish the Mac OS X agent. Features needed: -An agent that will install and run well on all Macs. We've had a few that the agent will install on, but will not work afterwards. -Software Update Management -Apple Time Machine Backup Monitoring -A Server version (unless you guys decide to just do away with the server / workstation agent model and just go with a "Max Agent" that has all the same features ...more »

Voting

91 votes