(Suspect I misunderstood Omar, so pulling this from my comments on http://ideas.solarwindsmsp.com/a/dtd/Add-other-network-devices-Device-discovery-Network-scanning/94138-4178#idea-tab-comments) Also per Omar's "Network Devices in RMM" webinar on Wed Oct 24, I'm requesting feature-complete alerting for failed checks: * Show the SITE in the alert subject. Alerts currently just show the client and device, unlike normal ...more »
MSP Remote Monitoring & Management
Mikrotik is a very capable, yet inexpensive line of network equipment, making routers, switches, and access points. Please add them to the list of supported network equipment to be monitored by the new feature released in RMM. Here is an snmpwalk output from my Mikrotik RB951Ui-2nD, running 6.3.4 (current version) of the RouterOS. All Mikrotik products should have the same basic OID's for monitoring basic features. ...more »
Please add a system tray icon for MSP Anywhere AND the ability to re-enable the remote window notification if it is closed. Sometimes it is necessary to close the notification window in the lower right to access entire screen, but once closed the user no longer is aware that a remote session is enabled. Need ability to indicate to user that remote session is still active (minimizing the notification window to a smaller ...more »
For those of us that purchased Dashboard branding. It would be nice to atleast remove the SolarWinds name from the MSP Anywhere when remoting in.
Use the builtin Windows/Mac copy and paste feature for MSP Anywhere. Now I have to use the File Transfer all the time.
The drag-and-drop only drops files to the Desktop of the remote session...
It would be nice if there is an option so that the dashboard user can also customize his own whitelist. At this moment i can set the permission in "Roles and Permissions", but the user can then edit all my webprotection policies of all my customers and that is soemthing i don't want.
Currently, "Auto Close Ticket" is checked for Servers and Workstations under Settings> PSA Integration> Configure, however stacks of PSA alerts are quickly building up in the dashboard when tickets fail to close. It's my understanding that currently only one attempt by the system is made to close the ticket, which results in a failure alert if a condition on ConnectWise prevents closing the ticket. It would help streamline ...more »
Is there a way to configure network discovery to generate an alert when a new device is detected on the network. I can manually review the list of connected devices and sort them by date, but I'd like some sort of push notification when a new device is discovered.
Submitting on behalf of:
Ability to perform agreement mapping from Max to Connectwise for Asset tracking and ticket creation
Add the ability for an agent to initiate a chat session with an RM endpoint. It would be preferable if the chat session could be started from the dashboard without having to take control of the workstation first.
I would imagine a click path such as the one below that works like the Remote Background button;
1. Select Workstations Tab
2. Highlight Workstation
3. Click "Chat" button.
Since we paid a good deal of money for branding, it would be really nice if the application can be installed using our brand instead of "Advanced Monitoring Agent GP" Many other RMM products allow for this -- either generating a custom MSI from the control panel using our company name or some field for input... or using an install switch with the Group Policy Deployment. It's getting very frustrating having to re-install ...more »
This would be very useful to allow remote background registry edits from the dashboard. The would work in allowing us to work without interrupting our clients or the end user.