MSP Remote Monitoring & Management

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MSP Remote Monitoring & Management

MSP Anywhere System Tray icon

Please add a system tray icon for MSP Anywhere AND the ability to re-enable the remote window notification if it is closed. Sometimes it is necessary to close the notification window in the lower right to access entire screen, but once closed the user no longer is aware that a remote session is enabled. Need ability to indicate to user that remote session is still active (minimizing the notification window to a smaller ...more »

Submitted by (@simplepowerit)

Voting

14 votes

MSP Remote Monitoring & Management

webprotection whitelist editable by dashboard user

It would be nice if there is an option so that the dashboard user can also customize his own whitelist. At this moment i can set the permission in "Roles and Permissions", but the user can then edit all my webprotection policies of all my customers and that is soemthing i don't want.

Submitted by (@renedejong)

Voting

11 votes

MSP Remote Monitoring & Management

Auto-retry of Closing Connectwise Tickets

Currently, "Auto Close Ticket" is checked for Servers and Workstations under Settings> PSA Integration> Configure, however stacks of PSA alerts are quickly building up in the dashboard when tickets fail to close. It's my understanding that currently only one attempt by the system is made to close the ticket, which results in a failure alert if a condition on ConnectWise prevents closing the ticket. It would help streamline ...more »

Submitted by (@dustin.keeton)

Voting

5 votes

MSP Remote Monitoring & Management

Initiate Chat With End User

Add the ability for an agent to initiate a chat session with an RM endpoint. It would be preferable if the chat session could be started from the dashboard without having to take control of the workstation first.

 

I would imagine a click path such as the one below that works like the Remote Background button;

 

1. Select Workstations Tab

2. Highlight Workstation

3. Click "Chat" button.

Submitted by (@brainflurry)

Voting

77 votes

MSP Remote Monitoring & Management

Rename Advanced Monitoring Agent GP for MSP

Since we paid a good deal of money for branding, it would be really nice if the application can be installed using our brand instead of "Advanced Monitoring Agent GP" Many other RMM products allow for this -- either generating a custom MSI from the control panel using our company name or some field for input... or using an install switch with the Group Policy Deployment. It's getting very frustrating having to re-install ...more »

Submitted by (@donnym)

Voting

52 votes

MSP Remote Monitoring & Management

warranty status information

We need to be able to run a report that shows when the hardware warranty status is going to expire. Using the serial number we can manually look this up on HP, Dell, IBM or Lenovo's website but when we need a mass it is very labor intensive. Other MSP products on the market do this. They automatically populate the hardwares serial numbers warranty expiration date. We sell hardware to our customers and our customers ...more »

Voting

93 votes

MSP Remote Monitoring & Management

Network analysis

The feature "Active Discovery" was a great enhancement for MAX RM. Finally, the Agent starts to discover the customer's subnet, too, and you can have a deeper look into his infrastructure. This is a step towards the right direction, but there's more you could add on top of "Active Discovery". How about "Network Analysis". Please, let us have a deeper look into the customer's subnet with the possibility to collect and ...more »

Submitted by

Voting

55 votes

MSP Remote Monitoring & Management

Include timestamp with AV definition version in checks/reports

On the checks and in the reports, the AV definition version number is reported. Adding the timestamp of the definition would make this information much more useful. The timestamp should be adjusted for the site timezone.

 

e.g.

Antivirus Update Check - Managed Antivirus 39214

 

would become

 

Antivirus Update Check - Managed Antivirus 39214 2015-04-10 04:04:32 EDT

Submitted by (@neotech)

Voting

22 votes