MSP Remote Monitoring & Management

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MSP Remote Monitoring & Management

MSP Anywhere Standalone integration with MSP RMM

The live chat "Request Assistance" feature in MSP Anywhere is very important to our company. We have to have two separate agents. If this could be integrated in MSP RMM since MSP Anywhere take control is already there, "Request Assistance" for a client would be seamless. Right now, any client that needs help has to pre-fill a form with their name, customer # and email, none of that transfers over from the control panel, ...more »

Submitted by (@jcorona)

MSP Remote Monitoring & Management

Active Discovery privacy breach with customer access

The ability to provide customer logins / access restricted to only themselves for self-service offers great opportunities in itself but this option lead not only to problems with the policy management (as you are able to access all policies) but also the active discovery. If you have two different customers with a custom login for self-service certain scenarios can lead to both customers seeing each others network. ...more »

Submitted by (@r.luelfing)

MSP Remote Monitoring & Management

More granular white- / blacklist for webprotection

Hi everyone, currently it is only possible to blacklist the toplevel or subdomain, however everything behind the .com, .eu or whatever can't be whitelisted manually. An example would be to whitelist http://www.bbc.com/news whilst blocking everything else on bbc.com this would, currently, lead to us being able to load http://www.bbc.com/news at random or not at all, "depending on how the engine feels" it would be nice ...more »

Submitted by (@dratini)

MSP Remote Monitoring & Management

Add ability to copy templates

In MSP RMM product, allow ability to copy monitoring templates. We may have a default template that we use for all clients/sites, but then when we have a new customer, we may need to customize the template. Now, we must create a template from scratch. Would save lots of time being able to copy an existing template and modify as required, and seems like a relatively quick/easy/low risk function to add.

Submitted by (@tropolis.group)

MSP Remote Monitoring & Management

Script testing via advanced monitoring agent

I often have trouble getting powershell and other scripts to work via automated tasks. I can run them directly on the server or workstation and they work just fine, but then I run into trouble when running it as a task. The frustration is that it takes a while to run the tasks through the dashboard, so you end up running and waiting. Then it errors out so you come back to it, modify your script or config, run it again... ...more »

Submitted by (@skinneejoe)

MSP Remote Monitoring & Management

One screen to manage all services for a site

As SolarWinds adds more services to it's RMM product, it becomes increasingly difficult to manage these services for client sites. It would be great to be able to see all services enabled for a site on one screen and enable and configure them. For example, it would be nice if you could right-click on a site and choose edit services. Then be brought to a screen where I could easily see that the site has AV enabled, Web ...more »

Submitted by (@skinneejoe)