I've only been a subscriber for about 4 months. One thing that I liked about Solarwinds MSP was that all of the backup products I use are supported. However, BackupAssist is only supported to version 8 (two major revisions behind), the MSP version of CloudBerry is not supported. A new client ran Symantec BackupExec and while it is listed as supported, it too was too recent a version (apologies, I believe it was 12.x but ...more »
MSP Remote Monitoring & Management
A large client is using "Panda Adaptive Defence 360" and needs support for this anti-virus solution.
We need to be able to monitor the Applications & Services Log. The Event Checks monitoring the Windows Logs but not the Applications and Services Logs. We need to be able to monitor all events within the event viewer.
Please add the Ikarus Anti Virus to the Supported AV Products for the AV Check.
The idea is to add on the asset tracking dashboard the description column found on the main dashboard. Because each post can have the same name but a different description in the same company. If you synchronize the name in the dashboard with the name of the workstation. We can lose a lot of information.
it's great that SW has provided the log pulling tool...but it still requires user intervention. Can that tool be run silently? it sure could help because then a file transfer could be done with "minimal" user intervention instead of completely taking over the user's machine.
It is clear as day every time that without debug logging enabled, pulling logs for integrated RMM backup clients is next to useless because they provide no info. SInce debug logging needs to be enabled to gain any knowledge of anything, why can't it be enabled by default?
I request that Sophos Endpoint be added to the list of antivirus in the RMM panel, since there is only support for "Sophos Antivirus".
Inside the executive summary report we have a field that shows "Alerts Resolved" according to the manual it shows the total of alerts raised, closed or cleaned. The term resolved is wrong here because it counts open alerts. This term should be change to something else like "total alerts" for instance. It's causing miscomprehension with some clients and end-clients.
please include monitoring the new Panda Cloud Office Protection 8 Agents!!!!
When the Take Control API is at place, the user registered on the RMM side is the agent key, since there's no login at place. This makes it difficult to keep track of the techs/engineers responsible for a given remote session. The underlining idea here is that Take Control's API is largely used by some RMM users, so having the possibility to add the tech/engineer name behind the remote session would be helpful.
Make it posible to automatic remove Windows Defender Antivirus & Windows Defender Antispyware AV check, when instaslling Managed Antivirus successfull.