MSP Remote Monitoring & Management

Feedback for MSP Remote Monitoring & Management

MSP Remote Monitoring & Management

Submitted by (@ducatishane)

Ability to re-run SNMP queries on network connected devices

I turned on Network Management at a client I took over, and discovered that some devices had SNMP turned off. I went into each one and re-configured the settings. I'd like to re-run a device query so that I can pick up the extended monitoring checks offered by SNMP.

MSP Remote Monitoring & Management

Submitted by (@john.cottier)

Customer Support Portal Single Sign On

I would like to be able to use the same credentials to login to the Customer Support Portal that are used to login to RMM, Take Control Plus, MSP Manager, Backup and Recovery, etc.


SSO has been implemented on these products, and I would like this to be implemented into the Customer Support Portal so I can use a single set of credentials for all SolarWinds Products and Customer Support.

MSP Remote Monitoring & Management

Submitted by (@christopher.may)

Search Function to quickly Locate Clients

There should be a search function that allows you to quickly locate clients when navigating RMM. For larger MSP's with lots of clients, cntrl + F does not reliably pull up data for example when in Managed Anti-Virus Settings. If there was a search bar built in it would save larger MSP's a lot of time when making changes to clients.

MSP Remote Monitoring & Management

Submitted by (@marco.blonk)

Alarm sound or popup when device is added to a dashboard

We are using a warning/failed filter on disk, connectivity, cpu, memory, agent status. We are displaying this on a dashboard. We want to have an alarm sound when a device is added on the dashboard, so we can act faster. There is an option to send an email to a mailbox and use the mail client to alarm, but that is not what we want. It should be a native feature right? And it is much more flexible to create a dashboard ...more »

MSP Remote Monitoring & Management

Submitted by (@howard.carlin)

Mac inclusion in Client Executive Summary Reports

With the advent of Mac agent v3 and the unification of all MSP features under a single pane of glass, I was hoping that the Client Executive Summary report would get an upgrade. Currently, Macs do not report if the managed patch task is installed/scheduled, nor if it has run recently (or if devices are fully up-to-date). This makes the Client report for Mac environments almost effectively useless, since the numbers are ...more »