MSP Remote Monitoring & Management

Feedback for MSP Remote Monitoring & Management

MSP Remote Monitoring & Management

Patch Management scheduled reports.

There is no way currently to see (other than manually going through each site one by one) the scheduled sites/servers/PCs that are automatically set to update. For example I have 10 sites set to patch on a third Wednesday of each month. Or have I? It might be that some have been changed in the past I have no idea about unless I go through each one which would take a few hours. To have detailed overview of the schedule ...more »

Submitted by (@richard.nolan)

MSP Remote Monitoring & Management

Add a color code for Clients and Sites in SolarWinds RMM

At this time when a check fails it changes the Client name or Site name to RED to indicate a failed check. When there is no failed checks for a Client or Site the names are then shown in GREY. Even when there are NO devices under that Client or Site there is still a GREY name. What I would like to see is that when no checks are failing and that Client or Site has devices in it the color scheme for the Client and Site ...more »

Submitted by (@patrick.modarelli)

MSP Remote Monitoring & Management

Language of email messages must be selectable for each site

We have many customers with branch offices / sites in different countries. The IT staff of this branch offices must be informed about rmm outages (including server and workstation reports and CEO report) in their specific language. Therefore the language settings must be availabe at branch office / site level. Otherwise they do not understand the messages and the rmm message system is useless for such customers.

Submitted by (@bertsux)

MSP Remote Monitoring & Management

Multiple Default Monitoring Templates

It would be nice if we could 'stack' monitoring templates to a site. What I mean by this is that, say, for example, you have a standard workstation check with all of the settings that you want to apply to new workstations. Then, for a client, you just need to roll out on an additional check to the standard set. With the current setup, you need to create a new template just for this client. The issue is that if a change ...more »

Submitted by (@davidruchman)

MSP Remote Monitoring & Management

Better Active Directory Integration

It is nice that we have the Active Directory Users Query script to pull information from a domain. It would be awesome if that was extended so it was easy to reset a password or disable a user via the RMM without having to log into the server and perform the password reset. It could be extended even further to add users, add OUs or add/remove a user from an OU. I know that there is a script that can do this via the ...more »

Submitted by (@davidruchman)

MSP Remote Monitoring & Management

MSP Anywhere for RMM missing System Information Tab

MSP Anywhere, the standalone remote support tool has a system information tab which shows everything from installed software, CPU and RAM usage etc...for some reason on the RMM version (literally identical) its had the system information tab removed. crazy decision and someone should tick the box to put it on......feature request asap please.

Submitted by (@pgypps)