MSP Remote Monitoring & Management

Feedback for MSP Remote Monitoring & Management

MSP Remote Monitoring & Management

Prevent remote uninstall of Agent

A server recently got hit with a Crypto Virus. The virus uninstalled the monitoring agent while it was syncing and the agent was removed from the dashboard along with all of it's history and data.


I would like a change that prevents the agent from being removed from the dashboard when the agent is uninstalled at the device. This would allow us to view any issues before it was removed from the device.

Submitted by (@qbteadmin)

MSP Remote Monitoring & Management

Send Offline Alerts ONLY to a different email

Instead of sending every alert to specific emails, having the ability to send offline alerts to a specific group is a big boon.


In our case, Not everyone needs to see disk performance or definition out of date alerts, but the whole support team should be forwarded on offline servers.


With the current setup, this is not possible.

Submitted by (@ftavares)

MSP Remote Monitoring & Management

Query Client ID based on Device ID using API

I would find it massively useful if you could query the API with the device ID in order to obtain the client ID. As things stand you can get the Device ID from one of the ini files in the Advanced Monitoring Agent folder so if this was possible it would open up a lot of possibilities from a scripting point of view.

Submitted by (@systemsmb)

MSP Remote Monitoring & Management

Consolidated alerting

At present, whenever there is a network problem at a site which renders servers to go offline, we receive a tonne of alerts in our PSA and a lot of time is spent in managing those tickets in addition to the problem causing the alert. We would like to see a feature which allows certain types of alerts to be consolidated into a single email alert which in turn will create a single ticket in our PSA such as "Multiple servers ...more »

Submitted by (@michaelmiz)

MSP Remote Monitoring & Management

Add a missing checkbox to filter view for vulnerability scan

If you have your patch management in report mode, the check does not fail. Therefore you are not able to create a view in the filter view for "failed". It would either need a custom option or another checkbox for "missing" patches. I can see how having a missing column would not match for other checks, so it may need a checkbox that says custom, and then an option that you can specify words to look for in the output of ...more »

Submitted by (@jrking1978)

MSP Remote Monitoring & Management

Take Control MSP Anywhere - Sound from remote device

This is for the take control feature in RMM using the MSP anywhere engine. If this is more appropriate for the MSP Anywhere campaign please feel free to move but as it comes under RMM umbrella I've put here initially. In teamviewer you're able to configure the sound to come through from the device you're remotely connected to, this might be used to help diagnose a sound related issue. Unfortunately this option doesn't ...more »

Submitted by (@bag3ls)

MSP Remote Monitoring & Management

Behavior during "Site overdue"

Current Situation: When a site goes overdue, the default behaviour is for the site to have a red thunderbolt icon; the client does not go red, nor does the server; the server goes offline rather than overdue.


Change Request: When a site goes overdue, the whole client is red and can be recognized in the WallChart. The server goes overdue, not offline.

Submitted by (@mnickel)