MSP Remote Monitoring & Management

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MSP Remote Monitoring & Management

Submitted by (@seit01)

Manually clear a Red Flag in active ticket

This red flag is annoying and useless. If an open ticket receives any kind of a message from the client user it gets a red flag. Really? How many times does a user respond with a quick "Thanks", or "Sounds good"? This should not set off a RED FLAG! But okay, say it does...I should be able to just clear it in the RMM interface. I know the ticket is still open already...I don't need another exclamation point on the ...more »

MSP Remote Monitoring & Management

Submitted by (@eric.heineke)

Setting Status in ConnectWise Export for existing devices.

In the ConnectWise Manage Export Profile When updating a existing device configuration in ConnectWise, give the option the following options for setting the Status: 1. Do nothing 2. Select from drop down of valid statuses. Currently this can be configured when a device is imported into or deleted from N-able, but not for devices that were previously imported and are now being update. We have several 'active' statuses ...more »

MSP Remote Monitoring & Management

Submitted by (@stewalker)

RMM Dynamic Site Membership

For each client, we add at least one site. If a client has a head office and 3 branch offices then we create 4 sites and name them according to location. We then add devices to a site based on a given known location, however what if we don't know where the client is going to deploy the device (i.e. laptop), or what if the device gets redeployed to another site? (in RMM, the device remains associated with the original ...more »

MSP Remote Monitoring & Management

Submitted by (@bgibson61)

Better Hyper-V Visibility

It would be extremely beneficial to know which Hyper-V guests are running on which Hyper-V host servers. It doesn't matter which way it gets displayed -- a guest that shows what host it's on, or a host that lists the guests running on it -- as long as we had a way of finding out in the south pane. I'm thinking maybe somewhere in the Summary tab would work well.