MSP Remote Monitoring & Management

Feedback for MSP Remote Monitoring & Management

MSP Remote Monitoring & Management

Add a missing checkbox to filter view for vulnerability scan

If you have your patch management in report mode, the check does not fail. Therefore you are not able to create a view in the filter view for "failed". It would either need a custom option or another checkbox for "missing" patches. I can see how having a missing column would not match for other checks, so it may need a checkbox that says custom, and then an option that you can specify words to look for in the output of ...more »

Submitted by (@jrking1978)

MSP Remote Monitoring & Management

Take Control MSP Anywhere - Sound from remote device

This is for the take control feature in RMM using the MSP anywhere engine. If this is more appropriate for the MSP Anywhere campaign please feel free to move but as it comes under RMM umbrella I've put here initially. In teamviewer you're able to configure the sound to come through from the device you're remotely connected to, this might be used to help diagnose a sound related issue. Unfortunately this option doesn't ...more »

Submitted by (@bag3ls)

MSP Remote Monitoring & Management

Behavior during "Site overdue"

Current Situation: When a site goes overdue, the default behaviour is for the site to have a red thunderbolt icon; the client does not go red, nor does the server; the server goes offline rather than overdue.

 

Change Request: When a site goes overdue, the whole client is red and can be recognized in the WallChart. The server goes overdue, not offline.

Submitted by (@mnickel)

MSP Remote Monitoring & Management

Option to control the Archive Depth of a Managed Antivirus Scan

Currently, the Managed Antivirus (BitDefender) scan has a default Archive Depth level of 16. This means that occasionally a scan will take longer than usual due to a new file which has a multilayered complex archive bomb (archives within archives recursing) has been introduced to the local device. I would like to have an option in the Managed Antivirus policy to control the Archive Depth of a scan. This will mean that ...more »

Submitted by (@johnpeterson)

MSP Remote Monitoring & Management

Allow custom Client groups access to Set Patch Policy

Right now when you create a custom Client Group that is not ALL Clients the user even with Superuser permissions cannot change the status of the patch in Approval Policy. When going to Approval Policy the option to choose IGNORE, APPROVE, etc is greyed out and the drop down is not accessible. Would like to see that custom Client Groups can still manage patch installs via Approval Policy and Management Workflow when ...more »

Submitted by (@patrick.modarelli)

MSP Remote Monitoring & Management

Granular Notifications on Managed Antivirus

Currently the configuration of Notifications on the local Managed Antivirus console is to either have them all on, or all off. I would like to have granular notification options in the Managed Antivirus policy for BitDefender. For example: I don't want to get notified when a USB stick has been inserted and detected I do want to get notified of Antivirus Definition updates and scan results Any notification categorisation, ...more »

Submitted by (@johnpeterson)

MSP Remote Monitoring & Management

Global way to determine what devices use monitoring templates

when I go to delete a template it says that this is associated with 4 devices/sites. Where does it say which devices? I'm looking for a way to determine what Monitoring templates are applied to what devices via a report. The feature policy report does not include this information.

Submitted by (@rarmstrong)

MSP Remote Monitoring & Management

Don't ghost continue button on navigatorlogin

Our devices are fully encrypted, I am saving passwords on them. When logging in on sso.navigatorlogin.com I need to focus the passwordfield and hit hit enter/tab or something. I got barley webdesign knowledge, so I guess the login button only gets enable on mouseout of the passwordfield or something. Please change that.

 

I am attaching an screenshot for better explanation.

Submitted by (@christoph)