MSP Remote Monitoring & Management

Feedback for MSP Remote Monitoring & Management

MSP Remote Monitoring & Management

Report to check the existence of Trusted Platform Module chip

We are seeking to deploy BitLocker on our domain, and would like the ability to pull a report summarizing which endpoints have the Trusted Platform Module (TPM) chip, and which endpoints do not. Max Remote/SolarWinds RMM does not currently have this capability. We would like to submit this as a feature request.

Submitted by (@mohammad.siddique)

MSP Remote Monitoring & Management

Replace the remote support agent with the applet session MSPA

Hey team, Using standalone MSPA you can do a one time connection to a customers machine. We would like the dashboard to have similar functionality, the current remote support agent is slightly dated and is often blocked by AV. Ideally we would incorporate the standalone MSPA approach where we can ask customer to go to startcontrol.com and generate a pin for them, either from the dashboard or the already installed take ...more »

Submitted by (@jonathan.johnstone)

MSP Remote Monitoring & Management

System Icon Tray for Mac

We would like to have a consistent experience for all of our users. Our user base is primarily Windows based, but have some Macs scattered in. We are configuring the connect2help to include links to our support email and blog website.

 

We would like to have similar options available for the Mac Community that is ever increasing.

 

Thanks.

Submitted by (@jonathan.johnstone)

MSP Remote Monitoring & Management

Mainteance mode for single checks

It would be very helpful, if we can set the maintenance mode for special checks instead to the whole device.

 

If there is an issue on services for third party software, it would be helpful to set the service check to maintenance mode but leave the other checks in normal mode. so we could be alerted when the disk runs out of space or any script check runs into an alert

Submitted by (@pcchagels)

MSP Remote Monitoring & Management

Kaspersky showing as product not found

I shouldn't really have to put this on an ideas website, as it's really not an 'idea', it's a flaw with the monitoring software with something that worked perfectly fine until an update. I appreciate that Kaspersky have changed the way their defs update since 10.0, and I've been told that from 10.3+ your system doesn't support it. We NEED a more definitive resolution time to critical things like this so that we can ...more »

Submitted by (@luke.brynycz)

MSP Remote Monitoring & Management

Inactive Workstations - ~30 days option

We are being billed for inactive devices that are inactive for 30 days or more. As more and more devices are added to our dashboard, we don't want to have to manually comb through these devices to remove them before they go 30 days inactive. There is a section under Settings > General Settings > Workstations, where inactive workstations can be removed automatically after inactivity. However the minimum day value you ...more »

Submitted by (@johnpeterson)

MSP Remote Monitoring & Management

Update Device 3rd Party Inventory based on device applications

Currently, the only way that the Patch Status service can know about 3rd party application versions is via the nable.sis.com server. Until a patch update exists there then there is no way to report the newer application version if it is installed on the device. However, when a user goes to (N-Central > Device > Tools > Applications) the most up-to-date versions of applications installed on that machine are present. Make ...more »

Submitted by (@ensncentral)