It would be great if you could white label the Services.
MSP Remote Monitoring & Management
I would like to be able to initiate a chat session with clients without have to use Take Control
I would like to be able to have file management access without having to initiate Remote Takeover. Upload and download files to and from remote device.
the ability to disable scanning when a device is on the battery would be very useful as we currently have clients that are having problems with the battery draining quite fast.
It would be nice to have the option to search customers / sites (devices) by just klicking the letters on the keyboard.
"always active string search" - you name it.
Currently big partners have to use the Browser-Search to find the correct customer / site and that can get quite unintuitive.
There isnt currently a way that you can get a HYPERV Core server to check in with its physical hardware checks, it would be nice to see this as a feature
When you need to reload/reinstall an agent on a device if there are any notes saved they get deleted. It would be nice to be able to save those notes. so you can reload the agent. I found out the hard way that your notes disappear when you reload a device.
There should be a way to allow RMM Dashboard users to view and track what user accounts are logging in from what IP's as well as a way to track failed login attempts and IP locations. This information is already collected and stored on the back end, it would help MSP's improve their security and monitoring by having a way to generate a report on this so they can track this information on their end.
The search function in the Software License Groups is a bit useless.
On Office it only shows as "Microsoft office 2010", for example this one shows 3 times, the test behind that name which does show in the Group Software List is not visible in the Software Catalogue.
Could this be solved?
Would like to add the ability to use CTRL + F to search the entire dashboard. Currently it appears to only load what is currently shown on the screen.
It would be nice if we could allow clients to be able to Take Control of only certain Workstations in their organization. For example, user A only has ability to Take Control of their assigned PC.
Would also be nice to hide all the checks and all info in portal from these users.
Partner would like to have the SMS feature added for alerting the customers that a device needs to be rebooted due to an installed patch