I feel like the ability to have keystrokes used to do things like bolding, italicizing, etc. are things that would be a nice quality of life change when making notes in cases, be it time entries, private notes, etc. It'd be a welcome addition to MSP's functionality.
It would be nice when looking at tickets, if we could set a primary and secondary sort option. Example would be sort by Priority first, then customer second, so high priority tickets at the top, normal in the middle, etc, but then within the high priority tickets, they are sorted by customer. You can already acheive this by clicking customer first, then sorting by priority, but after a refresh it only sorts by priority. ...more »
Would like to map a rate directly to each User in MSP Manager. This way when we have Users (techs) with more then 1 rate they can easily use those rates for time entries rather then the need to create service items then rates off of service items.
I would like to have the option to automatically create an appointment directly from the ticket interface, instead of having to create the ticket, saving it, and than having to create an appointment and re-entering information I just made for the ticket
It would be very nice to have the adability to add custom fields for assets. Right now it seems as though you are restricted to the fields that are listed. The fields should change based on the systems type (i.e. this set of fields if the asset is a desktop; a different set of fields if the asset is a router). I am moving from ConnectWise Manage and this sort of customization was available and was EXTREMELY useful. ...more »
Hi! I would be extremely useful to have a button for "New Ticket" or "Add a New Ticket" when looking at the customer on the dashboard. This would eliminate me from having to then click tickets and then choose "Add a ticket". The most common action when you open a customer's information is going to be to add a ticket, in my opinion. At a minimum, the option to add a ticket should be listed under the "ACTIONS" button. ...more »
Sometimes I just want to quickly add an hour to a ticket from the app. Currently I have to start the timer, let it run for 30 seconds (if I stop it too soon it deletes the timer and I have to start over), then stop the timer, then go in and edit the time entry, and adjust the time to an hour. I'm finding it easier just to wait till I get back to the office to enter my time, which defeats the purpose of the app. Another ...more »
Partial Billing should be available to for hours in a Hourly Retainer. There are times when retainer hours will be used in a ticket that has not been closed but needs to be billed. Without the option the retainer hours cannot be billed until the ticket has been closed,
A feature that would allow us to assign each MSP Manager user their own specific hourly rate - so that we can keep track of hourly cost
The time entries for a ticket should show when going to the customer portal and viewing that ticket. There should be a way for the customer to see the time that they are getting billed for.
Would like the ability to customize invoices in MSP Manager. When reviewing invoices time entries only show ticket number and text. Would like to be able to customize this to include start/stop time of time entries and dates.