MSP Manager

Ideas for MSP Manager

MSP Manager

Time entry rounding depending on rate

I would like to be able to set Time entry rounding on different rates, so that I can differ the billing of different worktypes. For example: The 1st line support bill per started 15 minutes. The 2nd line bill per started hour. A Time rate could then be created called "Support" with an hourly billing of 100€ but accepts billing rounded to the closest 15 minutes. Another Timerate is then created called "2nd line" with ...more »

Submitted by (@kardac)

MSP Manager

Project reporting and billing

I would like to see better report and billing functions for projects.

 

I would like to be able to choose from a list of all active projects, no matter which customer, and create and export relevant reports with important data.

I would also like to be able to use a more granular billing function where I can bill project tickets separately and/or more visible project tickets on the invoicing reports.

Submitted by (@kardac)

MSP Manager

Project overview Dashboard

I would like to have a Project Overview Dashboard where I can view all projects on all customers and the important data, like:

Amount of project tickets

Involved resources

Amount of hours

project overall status: (on hold, completed, in work and so on)

 

A possibility to drill deeper into the projects or reported tickets I projects like in Company Dashboard > User Stats.

Submitted by (@kardac)

MSP Manager

Ability to search for a Merged ticket in MSP Manager

There should be way to search for a Merged or Deleted ticket in MSP Manager. When searching for a known ticket ticket number there are no results shown so there is no way to tell what has happened to a ticket. If a ticket is merged with another the notes are added but there is not a way to search for them unless the new ticket number is known.

Submitted by (@alex.almasy)