MSP Manager

Ideas for MSP Manager

MSP Manager

Submitted by (@gbowers)

Specify Date Range When Downloading CSV Report for Hours Worked

I would like to be able to specify a date range for "End Times" when downloading time entries from the Helpdesk Ticket screen to a csv file. As of now when I want to do an analysis of labor for a specific period of performance, it is necessary to download the entire history and delete time frames outside the time frame of interest. You currently allow the specification of completion dates or due dates for tickets. Need ...more »

MSP Manager

Submitted by (@jrandall)

Returning to the same part of the page you left.

So your in a ticket queue and you select a ticket to make an entry or just to read the ticket details or notes. When you are done you hit the back button to return to the previous page. But you are not where you left off, you are at the top of this. And you have to go fishing for where you left off. This is very cumbersome, users should return to where they left off within the queue, or really any where.

MSP Manager

Submitted by (@b.wilson)

Sub msp manager instances for customers

We have a requirement for customers we support to provide there IT team with the same helpdesk as ourselves. However we would need them to be able to have there own helpdesk area with the ability to escalate tickets to our helpdesk but the original ticket remain in there helpdesk area. The customer helpdesk needs to have the ability to utiize there own mailbox for support requests sent to there team and also use the ...more »

MSP Manager

Submitted by (@alex.almasy)

Automatically assign PSA tickets to a queue in MSP Manager

There should be an option to have tickets that are created from a source such as the PSA integration to a queue in MSP Manager. Without it there is not a way to see which tickets have been created from an alert or outage as opposed to those that have been sent in from a customer as a request for support. This can cause a delay in the response time to the customer as the ticket might not be seen.