I would like the ability to change the clock format from 12 to 24 hours in the Scheduling section of MSP Manager NGP
I would like the ability to change technician colors in the Scheduling section of MSP Manager NGP.
I would like to be able to set Time entry rounding on different rates, so that I can differ the billing of different worktypes. For example: The 1st line support bill per started 15 minutes. The 2nd line bill per started hour. A Time rate could then be created called "Support" with an hourly billing of 100€ but accepts billing rounded to the closest 15 minutes. Another Timerate is then created called "2nd line" with ...more »
Currently billable is checked by default, it would be nice to be able to have all tickets default to non-billable as the majority of our clients are on all inclusive contracts unless we go onsite.
At the minute there are options for adding service plans that can be priced by Flat Fee, hourly retainer and money retainer. Can we have a Day retainer so we have the function to allow customers to purchase days of onsite support/service from us at the minute we cant calculate this in Manager.
I would like to see better report and billing functions for projects.
I would like to be able to choose from a list of all active projects, no matter which customer, and create and export relevant reports with important data.
I would also like to be able to use a more granular billing function where I can bill project tickets separately and/or more visible project tickets on the invoicing reports.
I would like to have a Project Overview Dashboard where I can view all projects on all customers and the important data, like:
Amount of project tickets
Amount of hours
project overall status: (on hold, completed, in work and so on)
A possibility to drill deeper into the projects or reported tickets I projects like in Company Dashboard > User Stats.
There should be way to search for a Merged or Deleted ticket in MSP Manager. When searching for a known ticket ticket number there are no results shown so there is no way to tell what has happened to a ticket. If a ticket is merged with another the notes are added but there is not a way to search for them unless the new ticket number is known.
Currently there is no auditing or permissions for passwords & procedures so a staff member could delete all your passwords maliciously. We would like a way to set user permissions so that they cannot delete or edit passwords in the knowledge base.
I need to for there to not be a limit to how long the title of a rate template can be. Right now you can only have a maximum of 100 characters, and that will not work. I need more room.
Would like to be able to color code Customers to differentiate them based on certain criteria like service agreements, etc.
We would like to create a problem ticket in MSP Manager. Now each ticket shows up as its own, creating a mess inside the Ticket View.
We would like to select multiple tickets and then connect them to a problem. Fill in priority, users to notify, status, response and subject.