Send one email to multiple CC users in response or time entry
Re-open the closed tickets that get a reply form the customer
When clients respond to tickets and CC other contacts, our techs are unable to see who our client CC'd on the ticket. We need to be able to see who else is on the ticket when sending a response back to our clients
Having a place to store a password is great, but we have nowhere to store a related URL, other than in the Password notes, which wastes a lot of time. We'd like to see a clickable hyperlink that can display on the dashboard.
Split Screen and slide over have been features of iOS since iOS 9. I am here on an iPad on iOS 12 and MSP manager app not only doesn't support those features, but doesn't even support landscape orientation for use with a keyboard. This features makes the app unusable on iPad.
All my users are french and speak french. Can you please add default language option in the portal customization ?
Hello, To do monthly billing, I look at the time entries. The problem is that the displayed results do not indicate either the ticket or the service plan in which the entry was made. So impossible to know if it's in the context of a project, in a counter, ... Ditto for the expenses I use for travel expenses. No ticket number or associated service plan so it is impossible to know if the trip is invoiced or if it is ...more »
When closed tickets are modified, (after editing a cost for example) a mail notification is sent to the end customer. It confuses the end customer, can we avoid getting mail notifications sent when the corresponding ticket is in a closed status?
I use the Summary tab - Hardware Details window nearly daily. Sometimes multiple times/day. It would be nice if that was the pane that was visible first in the top left ABOVE Agent Supported Features. As it stands, I have to scroll down a bit on my laptop to see the data. Personally I find little use for a list of agent supported features. If that wasn't made the default view with the hardware details first then please ...more »
Currently MSP Manager default ticket filters are "Assigned, In progress and On Hold"
Need to have an option to change the default filters and save the changes so the next time a user logs in the modified defaults are set.
Option for Time Entry Rounding to "One Hour."
We have tenth, quarter and half hour options - but not to the whole hour
Please can this be added?
Please display the Customer Name prominently within the Customer Dashboard. On a PC, the selected customer name is so tiny on the left side, that it's hard to tell whose dashboard I'm viewing. One could too easily open the wrong dashboard and not notice. Up in the left corner, where it says "Dashboard", why not add the Customer Name?