I would love to see partial billing for our Flat Fee Clients. It would be great if it was set up the same way as Hourly Fee Clients are. In order to make sure all the tickets are being billed properly and in a timely manner.
The option to create recurring appointments is currently not available in MSP Manager.
If would be great if it is possible to view other peoples appointments in the MSP manager Mobile app. Just as is possible in the full web version.
Hello, With MSP Manager, there is already a feature that allows us to get a custom URL to use MSP Manager. That's great, but it could be even better if we had the possibility to customize the login page. We could imagine several ways to implement this, but the most convenient and easy way would be to provide us a bloc of code that we could integrate in our own company websites. It's a feature that some remote control ...more »
When editing the "When a ticket request is received" template, there needs to be variable for the Ticket Request URL so we can include the URL on the notification email.
Hello, In MSP Manager, there is a menu where we can see how much remaining hours clients get on their contract. It would be nice to show a client how much hours he has left on his contract, via the GUI or via a report. Can we get a feature like this? Because right now if we want to let the customer this information it's all of a manual process. If we want to do this for all of our clients, it can be time consuming. ...more »
At the moment, a contact who has customer portal access has the ability to filter tickets by assigned user. I would like the option to hide this field from the customer portal. The user field will populate a list of all users we have defined under User Management. Most of these are employees that don't interact with our customers and just have the account to be able to manage and view tickets. We view this as a security ...more »
Please add either a settings option to turn on or off spellcheck in title boxes. Or turn it on the same as the description field. Thanks.
Currently in MSP manager any User can go to a ticket and enter a time entry under another users name using the time entry drop down box. This has happened at our company and caused a problem as the user name attached to the time entry DID NOT do the work, and was held accountable until i showed the relevant people in our company this flaw. Contacted Solar winds about it - reply: "Unfortunately, I was able to confirm ...more »
Hello will it be possible to get my timesheet to center it so it shows business hours in center
now it opens at 12 am when i refresh the page, wold be nice to cnter it from 7 am to 5 pm
Suggestion on having the option to bulk delete tickets in the Dashboard view. As currently it is only possible to delete bulk tickets in the helpdesk tab.
There is an option to select multiple tickets and click a dropdown to delete the ticket but only one ticket gets deleted, and the prompt when deleting ticket is a bit confusing as it shows "Are you sure you want to delete all selected tickets"
We use complete & reviewed to bill tickets. All non-billable tickets (office, administration, flat fee customers, ...) keep being listed in : completed and reviewed filter. Billing these tickets is not possible unless I make a fake invoice with their status on billable - taxable. Our completed/reviewed ticket list is growing due to this. I see an 'in progress idea' ? Is it still in development ? Can this solve this ...more »
Once you put a user in the 'optionally notify users' section, it should retain the user when you update the ticket.
I'd like to have the functionality to import contacts from N-Central into MSP Manager. We have a list with most of the users information via Domain User Management in N-Central however, we don't appear to have the ability to import them to MSP Manager.
We would like to attach a task template to a reoccurring ticket that we create in scheduled task. I have attached a video below of a zoom recording to show you what and where and why.