MSP Manager

Ideas for MSP Manager

MSP Manager

MSP Manager Scheduling Options

I would like some more options in MSP Manager. 1. The colours for the techs are too close together in some cases. Being able to select my own colours for the techs would be helpful. 2. If I move or delete an appointment, many other appointments will shift around. It would be so much better if each tech had his own column so that all of their calls would line up. This would make the colours for the techs redundant. 3. ...more »

Submitted by (@john.cottier)

MSP Manager

Tech Activity/Productivity

We need to be able to see what a tech has completed for the week. This would include tickets in any status that have time associated with them. This would help in calculating tech utilization for the week. As it is now there is a report that shows "Completed" work, but what if the tech has a ticket he has been working on for a few weeks, need to capture the time for each week regardless of the ticket status. I know ...more »

Submitted by (@michael.dinkins)

MSP Manager

Limit Service Item

It would be great to see a feature added that either lets us 'cap' a service item to stop the client going over their contract, or even set a 'notification level' which notifies the customer once they are at a certain percentage of the allotted service item.

It seems odd that there is no such feature yet, as this is basic functionality of a helpdesk system that would come in really handy.

Submitted by (@robitqed)

MSP Manager

Responding to Tickets should reply-to User who logged the ticket

Hi There,

 

When responding to tickets I think it should automatically add the ticket logger to the respond to.

It should work as an email system where you can just reply to the ticket logger.

 

We use our ticketing system not only for N-Central but for other products we sell as well so we cannot add all the contacts of people logging tickets.

Submitted by (@johanyzelle)