MSP Manager

Ideas for MSP Manager
(@alex.almasy)

MSP Manager

Exclusion for All Customers in MSP Manager

There should be a way to exclude customers for a User that has been assigned to the All Customers Access Group. Currently if there are any customers that a User should not be given access to a separate group has to be created and assigned so it can be very time consuming. There should be either a way to exclude customers or a way to clone an Access Group so it is much easier to make small changes instead of having to ...more »

(@erwin.saranillo)

MSP Manager

Automatically update the appointment end date/time

When creating an appointment, the start date and time will be set to the current date and hour, and the end date / time will be set to start time +30mins.

 

However, changing the start date and time does not automatically update the end date/time. It would be nice if it auto-updated to the selected start date/time +30 mins.

(@kasey.tomasek)

MSP Manager

Network Device Asset Service Item Billing

We're a new firm and have built our service offerings based on SolarWinds best practices. (Hint: Ask your rep for the cost calculator. Hack it to work for you!) Something with huge use potential would be automated asset import from RMM into the MSP Manager. Once the MSP Manager shows the asset (similar to what occurs currently with Workstations and Servers) we would have the ability to automate billing of dynamic network ...more »

Voting

5 votes
(@neil.furminger1)

MSP Manager

Notes Field required in Contacts

We have the need to contact people not just by Phone or email, but via Twitter, Yammer, Skype or Teams, and we would like to add these contacts details to an individual contact

 

An extra field required in Contacts to store additional notes. Or the ability to add some custom fields so we can add social media contact, position, team or department etc. Would be real help.

(@erwin.saranillo)

MSP Manager

Include ticket description in the notification email

Currently, when a ticket comes in via email, the email body is copied into a response and not the ticket description.

Thus, when the notification is sent the ticket description is blank. Can we have the ticket description included in the notifications email,

so that the users can view the description without having to open the ticket in the MSP Manager portal?

Voting

15 votes