Add the ability to add our company signature at the bottom of all tickets notifications that go out to end users.
Color coding for ticket status, to make at-a-glance checking easier similar to what is done for ticket priorities.
Add a "General notes" section in knowledge and the customer dash.
This would allow adding notes that relate to the customer and not a specific ticket, network, or proceedure.
Add a "quick add" button/dropdown at the top right of all (or most) screens, that allows you to add any item to any client.
Example: Create New Ticket, Create New Password, Create New Asset, Create New Procedure - etc
An easy example would be when updating a ticket, one might want to add a new password, or a new asset, but not have to leave the ticket and navigate to the client, to the sub-menu and then add.
Add the ability to see in the Helpdesk ticket view which tickets have had an unread response added by a customer.
Alternatively allow showing which tickets' last entry was and end user response.
When all assigned users are removed from a ticket the ticket should be changed to "unassigned" status.
Currently when a ticket is assigned but no tech is associated it does not appear in either the "My Open Tickets" view or in the "Unassigned tickets" view, thus it is possible for the ticket to get lost in the 'cracks'.
Allow the ability to move time entries from one ticket to another.
Allow the ability to create contacts at the customer level for employers that move from site to site.
In addition allow associating any contact to a ticket that is logged to a site.
Would like to see a tab for contacts. This should allow to view every contact in MSP Manager, sort/search by company, number, address, ect.
We would like the Knowledge Base to allow attachments.
Posted on behalf of MSP Manager Customer:
Please can we include the ability to set a 'custom' auto reply to a customer when they submit a ticket request?
At the moment there only seems to be an option to 'notify the customer' when they submit a ticket.