MSP N-central

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MSP N-central

Take Control: show Customer name when in session

We use take control a lot and mostly in simultaneous sessions.

When you have multiple sessions running it's hard to see which server you are controlling.

You can see the device name above, but we also want to see the customer name.

We have customers with similar server/client names (based on internal naming conventions).

 

Is this possible?

Submitted by (@roel.spaepen)

MSP N-central

Improved Customer Selection PSA Integration

The current system of selecting the correct customers for ticketing profiles is quite a hassle. When you want to add only specific customers to the ticketing profile you have to press add multiple times, until you have all the customers for which you want to configure the profile. Next you have to select all the customers that don't need the ticketing profile and delete them. A checkbox construction would be much easier ...more »

Submitted by (@trivisionjdb)

MSP N-central

Auto enrolment via AzureAD Joined Machines

Alternative to InTune Features we need. Auto enrolment via AzureAD Joined Machines Here is a link to Microsoft's way https://docs.microsoft.com/en-us/intune/windows-enroll Serverless (Probe less) option for machine management. They have people traveling on and off campus and will need access to support and control the devices anywhere (Securely). Serverless AV management, updates, deployment, reporting and controls. ...more »

Submitted by (@fortastor)

MSP N-central

Trending / Reoccurring Failures to not self-close

One of our clients had a Print Server that was struggling with the number of print jobs. While it was struggling N-Able would alert a 'Failure' on high CPU and create a ticket. The Server would then reboot itself, clearing the print queue. CPU monitoring would then go back into a 'Normal' state, closing the ticket. This happened 5-6 times within a week. If N-Able had recognized the trend or reoccurring issue, the Service ...more »

Submitted by (@madelineoryx)

MSP N-central

Increase N-Central restore file size of 2 Gigs.

We have been a long time N-Central customer. Our backups are 15Gigs at the moment. When we have to restore, a call to support to help us FTP the backup onto the new N-Central server in order. Would be nice to lift this limit. I understand that there are space limits but on a new server it should be able to handle any size file theoretically.

Submitted by (@boricuatec)

MSP N-central

Who/What Added Service to Device (Audit)

Like to have the ability to report or track what user or automation may have added a new service to a device. At this time there are no reports or audits that can be done for recently added services to a device. This is only available in the N-central back-end. The need to open a case to for support to uncover the detail should not be a must. If a user started unknown work and was unable to complete their task. This ...more »

Submitted by (@matthew.schramm)

MSP N-central

Ability to alert on Outdated Agents

Have the ability to configure and send notifications based on the last time an agent has communicated with the NCentral server. The purpose would be to review this on a monthly basis and connect with clients about devices that are offline to help keep NCentral more organized.

 

I know there are filters and dashboards that can be created, but the ability to generate a PSA ticket would also be nice.

Submitted by (@mschmit)