The grey bars at the top and bottom of Take Control waste 20%+ percent of the screen. Screen real estate when remoting is incredibly precious given the large form at of Windows 2012 and Windows 10. I've never seen another remote support software that burns visual space in this way. Consider the whole purpose of remote control is seeing the visual space of the end device. Remote Control is one of the single most important ...more »
There is no option to bulk edit the "Use Discovered Name" option of devices. It can be modified on individual devices. It can also be changed for all devices in the defaults. But you can't filter and edit this option on multiple selected devices at once. Having this feature would make management of devices easier.
TeamViewer charges to upgrade to newer versions.
Third Party patch just updates to the latest version, it has no way to update builds with minor updates.
Example, updating 11.0.119005 to v11.0.133222
Need to build third party patch much like AVD where it has Update and Upgrade options to support this behavior.
It would be great to have a timestamp somewhere in the endpoint status pane or system information pane which shows when the last time the agent was connected. "Last Seen on" DATE "(Offline for the last" RUNNING OFFLINE TIME) So it would look like this when an endpoint loses it internet connection, turned off, or goes to sleep: *Last Seen on 11/13/2018 at 12:22pm (Offline for the last 1day 3hrs 26mins)* Last boot-up ...more »
Right now you are only able to open up one take control session at a time in the iOS app. You should be able to open up multiple remote sessions and switch back and fourth between them
We have a use case for automatic disabling/management of notifications in the event of an environment failure to prevent excessive amounts of false positives. There are a number of instances where this would be useful: Case 1 Environment failure where the N-central server is hosted. In the event that one or more failure conditions are met specific to the N-central server 1) Global notification would be disabled automatically ...more »
Submit and cancel buttons get obstructed by either the software keyboard or the autocomplete row when using a keyboard. You have to dismiss the keyboard to choose the option, causing an extra unnecessary step. It should either be pinned to the top of the keyboard so it is never blocked by the keyboard. It might also be even better to map single/double tap to opening the selected customer.
I am seeing a lot of log files on most of our Windows Endpoint Devices in the ProgramData folder for Automation Manager and Get Support Service. Can you please setup up an option in N-central to control the number of these on timely basis. Like to retain the files for 30, 60, 90 days if at all required by the agent. Files I am really concerned are in the following locations on the client devices - C:\ProgramData\N-Able ...more »
The N-Central web interface should be updated to support mobile web browsers. As someone who works on iOS on occasion the N-Central mobile app doesn't cut it. I can load the web page, but I cannot navigate lower than the System level. Practical Use Cases for this: Running scripts and automation tasks that aren't the built in ones that the N-Central App Supports Sending/Copying a download link for Agents/Probes/Antivirus ...more »
Intel Active Management Technology (ATM) enables IT managers to discover, repair, and help protect networked computing assets. Intel vPro is the management platform built into Intel processors and other hardware that allows companies to manage their desktops and laptops out-of-band (OOB). That means the computers can be managed no matter if the computer in on or off, and even if the operating system has failed or there ...more »
Option to have Disable AV defender in the local device without logging in to N-Central.
The connectivity service should not be automatically applied to sites that do not have a probe. The service is generally added by a Service template, but if the site does not have a probe, the connectivity service should not be automatically added as it most likely will fail without a probe resulting in additional configuration work.