Hi,
Currently it is not possible (due the user intervention) to update firmware and drivers for example Microsoft Surfaces using N-Central Patch Management.
Installing other drivers via windows update would be an asset as well.
Although we do not believe this should be a feature request as installing firmwares and drives for the surface book via Windows Update is working as expected.
Hi the ability to make notes of what was done after a Take Control session in NCentral and then being able to pull this into a report to show the customer what actions were done by the technician would be great. Similar to TeamViewers notes when a session has ended.
We currently monitor over 400 devices that are operational in Malls, where if the unit goes offline we need to be proactive and respond to the unit.
Please can there be a filter option of Agent Check-In (Minutes)
It'd be helpful to be able to create a filter to show devices with 'update monitored address' not enabled. We can turn it on, but there's the possibility of it getting missed. Or a tech puts in a new computer and doesn't enable it. Or someone disables it (for whatever weird reason). We can filter for the 'Local IP' monitor not being on a device, but of course a device that has 'Local IP' doesn't necessarily mean that ...more »
We send our clients two versions of the Patch Approvals and Installation report. One shows all of the patches that WERE installed, matching our criteria; the other shows all of the ones that match our criteria but are still not installed, for any reason. Unfortunately for our clients, both reports come through to them named identically. I have suggested to them that they save with the name of the email, which I can ...more »
We need the ability to granularly control downtime windows down to the device monitoring service level in order to effectively suppress known or expected issues that would otherwise generate unneeded tickets that take man hours to document and close out.
It would be nice to be able to create Downtime windows via the API. This would make it infinitely easier for our engineers to perform whatever maintenance they are doing without the added drudgery of creating maintenance alert tickets or going in to N-Central and configuring downtime windows or notifying the NOC of maintenance. We could simply develop a PowerShell module for creating downtime events and have them enter ...more »
We would love to have the option to use ScreenConnect (now named Connectwise Control) by simply clicking the Remote Access button.
I see no reason why the should be disparity between the Add Task menu on the All Devices page vs. the Device Details page. Make them the same please.
Partner is requesting this feature for security consideration so they can be aware of attacks in real time, in case of UI user under attack from the internet.
Example of use case:
Technician A should have permission to edit Device Settings for Customer B.
Technician A should have no permission to edit Device Settings for Customer C.
This can't be done without separate logins.
There should be an option to redirect all web traffic on HTTP to HTTPS, most web servers are able to do this.