MSP N-central

Tell us how we can make MSP N-central even better!

MSP N-central

Multi selection of machines to re-install agent on

In the All Devices view of a customer, allow individual machines to be selected and a task to be run which re-installs the agent. This functionality would be exactly the same as you would find if you went into an individual machine > Settings > Local Agent > Reinstall Local Agent.

 

This way I could run this command on multiple machines at once instead of having to go into each one individually.

Submitted by (@ensncentral)

MSP N-central

Raspberry Pi Probe for client sites

So the probe is great when your client has a machine that's on 24 x 7 (such as a server as opposed to a workstation) but with many clients going to completely cloud-based environments, it can become a bit more difficult to dedicate resources to a probe machine. raspberry pi units all in including storage cost around $60-$70, and are perfect to act as a probe unit that can be put at a customer site in a network room, ...more »

Submitted by (@cubexg)

MSP N-central

More granular user permissions

The whole user roles and permissions system should be revamped. We'd like to be able to customize more the roles for our users. As an example, we'd like to prevent a user from switching the monitored services on or off in Direct Support (Tools > Services) We'd like to give him access to the services but as a read only mode, or even customize him to be able to restart a service, and to be able to customize if the user ...more »

Submitted by (@joao.amaral)

MSP N-central

Symantec AV Def and AV Activity

We are currently on version 11.1.1.815 (11 SP1 HF1), and according to the release notes, Symantec AV Def and AV Activity will be removed on a later build. Over 3/4's of our clients use one form of Symantec (v.12, v.14, or Cloud). We have been told through the N-able help desk that we could use the AV Status. But the current configuration of the AV Status does not give us the information that the AV Def and AV Activity ...more »

Submitted by (@schubeck)

MSP N-central

Billing Profile Device Details

Would like the ability to include device name on an Agreement in PSA (ConnectWise). This would allow the client to see the devices currently being managed and billed for, broken down by device class/type. Should also be able to enable/disable this feature per client as some may not want to see all of that information on their invoice. Example: Billed Product = Managed Servers, Quantity 3 SERVERNAME1 SERVERNAME2 SERVERNAME3 ...more »

Submitted by (@jsmith)

MSP N-central

Conditional thresholds

I would be a big help is it was possible to automatically change thresholds for a servicecheck, depending on a specific condition related to added servicecheck. E.g. When we add new datastores to our vcenter appliance, and they get discovered by Ncentral and added to the monitored device, they can be of different tiers or from specific customers. Depending on the Tier or customer, we have different thresholds applied ...more »

Submitted by (@tgm.ng)