Mail Assure

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Mail Assure

'self healing timescales' on Scout reports

Currently if a user unsubscribes to a scout report the remaining reports do not adjust to 'fill in the gaps' for example: Automated digests are set at 0800, 1200, 1500 if a user unsubscribes from the 0800 digest as expected they no longer receive that digest, however, the 1200 digest only contains information on quarantined mails since 0800, rather than as the user might expect, since the last digest they are now subscribed ...more »

Submitted by (@chrismonk)

Mail Assure

Keyword or Body Search in Archive

One of our main features we use when looking in the archived mail is a keyword search. Currently, there is no ability to search for keywords alone or keywords in the body of a message. Sometimes we don't remember who sent the email or when it was but know the topic discussed in the email. This would be extremely helpful and is a real game changer when looking in archived mail.

Submitted by (@tbarry)


5 votes

Mail Assure

Separate Filter Policy (Settings) for outbound vs inbound Spam

We are getting many outbound quarantined emails that should not be.

Support is telling us that outbound spam rules are dictated by the inbound filter settings.

Outbound spam filters should be a different set of settings so we do not compromise inbound filter rules.


Please allow an option for outbound settings

Submitted by (@jbacino)

Mail Assure

Usage reports for partners

Currently we as a distributor can pull out usage reports for Mail Assure via We have been advised by support that only distributors are able to pull out these reports, however we've had requests from our partners to be able to pull out reports themselves. In MSP Mail, partners were able to download these reports. Not only for the previous and current month but also further back. ...more »

Submitted by (@morten)

Mail Assure

Scout reports email delivered Alias domain address

We have users that do not have an email address associated with our primary domain, their primary email address is one of the alias domains. We would like the possibility to update a users primary email address in Mail Assure, very much like we could in MSP Mail, so that emails are delivered to them properly.

Submitted by (@arcadiait)

Mail Assure

Login using Alias address

We have a number of users who do not have an email address associated with our domain name, and there is no need for them to be given an email address that is associated. On MSP Mail a user could log in using their primary exchange address rather than the primary domain address. For example, primary domain is and a lot of people also have an email address of, but we also have other users who ...more »

Submitted by (@arcadiait)