There should be a pause button for incoming messages whenever the server is down.
We have information from our support that we must always, everyday check and release by hand tons of mails because MA not use a TRAIN in outbound mails. Then please be a consistent and remove this option from GUI of product.You mistake all customers.
Quarantine reports should show the branding name of the company whenever a report is sent. For firstname.lastname@example.org not swmailassure.com.
The description field would help us see quickly which customer sites have access on IP-bases for example.
I'm incredulous that it does not have a good system to capture all the chaos of PST we have in networks customer and keep it safe on MailAssure. Customers want to have just one mail archive. I would say that the best way is from browser button to upload PST and then the backend mail server MailAssure imports and indexes. Alternatively, you may have a Win32 tool that reas PST and API uploads. PLEASE PLEASE PLEASE !!! ...more »
There should be a settings that allow you to choose to block, reject, or flag messages where the Sender and From fields of the envelope do not match.
The import CSV process in the Mailbox Overview includes the fields: domain,distribution_list,no_auto_esr,should_archive,local_part,enable_filtering,blackholed
whereas the CSV export process only gives: should_archive,local_part,enable_filtering.
Can the export process be updated to add the missing fields please? I'm most interested in the first two as they would be handy for billing purposes.
Raised on behalf of Awaken IT.
When transferring a domain to another admin, an optional drop-down list containing the sub-admins of the currently-logged-in user would be helpful, as this prevents the need to remember the exact name given to the intended recipient admin account; otherwise, it can't be checked at that point without leaving the screen.
Raised on behalf of Awaken IT. A button or link to https://usagereport.swmailassure.com/ from the Mail Assure dashboard has been suggested as a Quality of Life improvement for users. It would allow quick and convenient access to the site to allow MSPs to more-easily manage billing for their clients. Additionally, more real-time billing information (e.g. number of billed mailboxes for that month/period so far) could ...more »
A message which is sent to a couple of users within one domain at the same time has the same message id.
But when that messages gets marked as spam, and one user clicks on release, all users receive that email.
It should be that only the user releasing the email, receives the mail. otherwise, when te email is spam, all original users receive that spam message with all potential risks.
There should be an option to blacklist an email that does not have any content in it. A spammer could using phishing to send a blank email hoping that a user will reply back. By replying back the user would unintentionally confirm that their email exists and could be sent additional spam.
I think that the indexing system in Mail Assure needs an upgrade because the way it works now is extremely slow and we need to keep the page open during all the process. This process should be done just once and for all messages so we can finally work with this tool. At least it should run in background without the need to keep the page open and has an index status bar to show the progress. Considering that we need the ...more »