Before, we had the ability to switch displays with a single click and now I need to click the monitors, then click again to select the specific monitor. With the previous switch I was able to rapidly cycle to the display on devices I was already familiar with, now I have to spend time looking at the preview overlay to select a specific desktop which takes longer. The new previews are nice but I'd like to have the "old" ...more »
Solarwinds Take Control
The Take Control app for iOS should be as developed as the Android one. The experience is not as fluid and the keyboard takes the whole screen
Similarly to the options available under Interactions> Shared Clipboard, we would like to have a way to change the default of Interactions> Clear Clipboard when the Disabled Session Ends to any of the other three values so that the definition persists between sessions.
The new console v7.00.00 layout has an automatic drop down that covers the right side of the screen with system info details. There should be an option to disable the automatic drop down in the first place as it can be annoying and disruptive to technician's work.
Suggestion of adding a column in session reports (exports) indicating the technician who concluded the remote session
Our technicians are not happy with the new menus in v7. Some tasks require more mouse clicks then before.
Pls give us the option to rearrange menus or at least to build a custom menu.
I would like for the new controls in Take Control to have the same features as the previous version in regards to viewing the icons and warnings on a remoted device.
It would be great if the user could close chat session without maximizing the window.
When a technician is recording a remote session, after 2 minutes of session inactivity a pop up message appears to ensure the technician wants to proceed with the recording. This pop up message interrupts the ongoing work on other remote sessions that might be happening simultaneously so it would be useful to be able to customize that recordings idle time message so the technician does not see his work disturbed.
With the new Take Control (7.00.01), the chat window was redesigned to look much cleaner. The client side on the other hand looks bad in comparison, and even still says 'MSP Connect.' While I appreciate a nicer 'look' to things, I think it's more important that the client side have the nicer looking parts since it goes to their impression of the MSP.
I would like to be able to paste the password when i first start Remote Control.
We use complex passwords for our customers so an error is made very easy.
Only the copy-paste function at the login screen is not working, after we have logged in it works perfect.
The ability to send the remote session Notes (taken during the session) to customers along with session reports.
Sharing Notes with customers would make it easier to share additional info regarding the remote session as well as facilitate Technician/Customer communications and data sharing.