Solarwinds Take Control

Please let us know how you think we can make Take Control a bettter tool for remote access.

Solarwinds Take Control

Submitted by (@lopes.andre)

Re-add old Monitor button functionality of one-click cycling

Before, we had the ability to switch displays with a single click and now I need to click the monitors, then click again to select the specific monitor. With the previous switch I was able to rapidly cycle to the display on devices I was already familiar with, now I have to spend time looking at the preview overlay to select a specific desktop which takes longer. The new previews are nice but I'd like to have the "old" ...more »

Solarwinds Take Control

Submitted by (@iris.santos)

The ability to customize session recordings Idle time

When a technician is recording a remote session, after 2 minutes of session inactivity a pop up message appears to ensure the technician wants to proceed with the recording. This pop up message interrupts the ongoing work on other remote sessions that might be happening simultaneously so it would be useful to be able to customize that recordings idle time message so the technician does not see his work disturbed.

Solarwinds Take Control

Submitted by (@allen50)

Clean up the look of the chat window

With the new Take Control (7.00.01), the chat window was redesigned to look much cleaner. The client side on the other hand looks bad in comparison, and even still says 'MSP Connect.' While I appreciate a nicer 'look' to things, I think it's more important that the client side have the nicer looking parts since it goes to their impression of the MSP.

Solarwinds Take Control

Submitted by (@iris.santos)

Ability to send remote session Notes to customers

The ability to send the remote session Notes (taken during the session) to customers along with session reports.

Sharing Notes with customers would make it easier to share additional info regarding the remote session as well as facilitate Technician/Customer communications and data sharing.