Solarwinds Take Control

Please let us know how you think we can make Take Control a bettter tool for remote access.
(@iris.santos)

Solarwinds Take Control

The ability to customize session recordings Idle time

When a technician is recording a remote session, after 2 minutes of session inactivity a pop up message appears to ensure the technician wants to proceed with the recording. This pop up message interrupts the ongoing work on other remote sessions that might be happening simultaneously so it would be useful to be able to customize that recordings idle time message so the technician does not see his work disturbed.

(@allen50)

Solarwinds Take Control

Clean up the look of the chat window

With the new Take Control (7.00.01), the chat window was redesigned to look much cleaner. The client side on the other hand looks bad in comparison, and even still says 'MSP Connect.' While I appreciate a nicer 'look' to things, I think it's more important that the client side have the nicer looking parts since it goes to their impression of the MSP.

(@iris.santos)

Solarwinds Take Control

End user area repeatedly showing the extension pop up

When the end users try to connect, even though they have installed the viewer plug in,they're always shown with the pop up saying "If you already installed our extension, click here to continue. If not, please download it using this link.". After clicking to continue they have to click again on the arrow to Connect in order to perform the desired remote session. These are too many clicks and it would be an improvement ...more »

(@lopes.andre)

Solarwinds Take Control

Allow setting "Always start sessions in X tab" from the Console

As of version 7.00.00, with the removal of the General tab, sessions start in the Remote Desktop tab instead. By default, we wish to start in a tab that does not automatically result in sharing remote desktop control with the client (such as when logging into the wrong machine by mistake). Although it is possible to set a different tab as the default, this must be done via the session window/viewer. Please allow us to ...more »

(@christoph)

Solarwinds Take Control

Lock device when last remote session end

We have set the option "Lock device when the remote session ends" on all servers. Sometimes a second technician joins the TC Session to assist. When he end his session, the device gets lock, regardless that the first technician is still logged in.

 

So pls alter the option

from "Lock device when the remote session ends"

to "Lock device when the last remote session ends"

(@lopes.andre)

Solarwinds Take Control

Make resizing and window movement consistent

Currently, during a Take Control session, if you attempt to resize the window from left to right or top to bottom, beyond the window's minimum size, the window is instead moved. This can result in unintended window movements and resizing issues (should you attempt to reverse the procedure without "letting go" of resize). Additionally, resizing the window from right to left or bottom to top beyond the window's minimum ...more »