MSP Backup & Recovery

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MSP Backup & Recovery

Backup console shows incorrect completed date

The console shows the device completed backup incorrectly as it shows it is over 48 despite the fact that it completed a backup successfully - the date shown should reflect that the backup completed on the date that it did and at the same time there should be something showing that the remote sync date is perhaps not current. The current system forces the admin to go manually to the machine and determine why it shows ...more »

Submitted by (@christinacrowellgillgren)

MSP Backup & Recovery

Retry transient backup failures instead of giving up

One of my customers is threatening to leave over messages that say "completed with errors" or "Failed" when the error was a transient one. It's especially galling when the message from the backup system says "The error might not reoccur if the backup is run again." I have set their systems to backup multiple times each, because tech support had no resolution and wasn't interested in investigating. We really need a setting ...more »

Submitted by (@jbowman)

MSP Backup & Recovery

Restore anything in the cloud even when the device is offline

I want to be able to grab files from any system backed up to the cloud and be able to move them to any other system. Please make this a possibility. This should be a basic thing for simple file backup and recovery. If you could make this a thing for hyper-v and xenservers, that would be cool too.

Submitted by (@elementalwindx)

MSP Backup & Recovery

Master Encrpytion Key for account owner

If you forget your encryption key (or if a malicious employee decides to go off the rails) you're customers backups are worthless.

 

Allow the MSP business owner a master restore password that only they would know that could override all other backup passwords.

 

Give us the option to have one global password for all, or one for each client. (I personally would prefer one global for all)

Submitted by (@elementalwindx)