We need a closed outages report to show the work that has been done for the client when monitoring checks fail in the RMM Dashboard.
MSP Remote Monitoring & Management
Please add the ability for us to send a custom popup when patches are about to be installed so that the user has the ability to defer patches ie 30mins, 1hr, 6hrs, 24hrs, etc. At times patches install themselves in the middle of a workday and in the case where the user cannot be interrupted this is VERY much unacceptable. The user should have the ability to at least defer 1 or 2 times so as to complete their workday ...more »
When you enable Patch Management on a device, the service 'GFI LanGuard Attendance Service' gets added to Checks. There is no way (and I've confirmed this with support) to edit it on multiple devices at once. If you right click, 'Edit Checks Like This' is grayed out, and it's not in the Windows Service List to add it to a monitoring template. On occasion it will stop, which prevents Patch Management from fully functioning, ...more »
it would be nice that we can set some informations globaly for all protection policys.
Create an online forum for RMM techs to share knowledge.
For example, this week KB4088875 killed network connections. Having a community forum where we can discuss issue, how to fix, how to use RMM to our advantage to help solve issue/block KB, etc. would be helpful.
Or, is there already a group in a non-Solarwinds managed forum in which many RMM techs participate?
We've recently undergone a change of company and had to submit new branding (logo) etc. Existing devices still show the old company name in the MAV systray (About), also in the list of installed programs. I've been informed that only new agents or an agent reinstall on the device uses the new branding - so existing agents deployed are set with the brand / company details and cannot be modified. Seems 're-branding' has ...more »
When running reports in RMM or setting a date for check clearing, the calendar view has Sunday as the first day of the week. There should be an option to set Monday as the first day of the week in these calendar views
The Synology NAS systems have a variety of apps available for use and some of them have desktop components. It would be nice if the patch management component of RMM had the ability to patch Synology software, such as their Drive Client (formerly Cloud Station Drive).
ConnectWise and SolarWinds DO sync endpoint quantities. The issue is that the the actual additions are left under the company in one large bucket. They are not parsed per Agreement Addition. This must be done manually by clicking the checkbox. Issues is that as machines are added and replaced, this becomes cumbersome to do manually and also there is no good way to know to actually DO this. This means, the only way ...more »
Everybody has seen errors, when a form did not give the expected result, because you did copy&paste of an IBAN, creditcard number, or a machinename into an input filed. The cause of it: you copied a (trailing) space into the clipboard. This can be easily fixed by the webdesigner: trim all spaces from inputs. In PHP: http://php.net/manual/en/function.trim.php All inputs already need to be parsed - to prevent sql injections. ...more »
When one removes the MAIL ALERT checkboxes for Servers, this is not being logged in the User Activity.
The Boxes for Checks (24/7 and DSC) are logged however.
Please add logging for this - this is critical!
I have a use case where I want the RMM to throw an alert if it CAN ping something. In other words, if something shows up on the network at a specific IP address, I want to open a ticket to have it investigated.
I wrote a script to handle this for now, but it would be nicer if there was a check box in the regular PING check to reverse how it reports failure.