MSP Remote Monitoring & Management

Feedback for MSP Remote Monitoring & Management

MSP Remote Monitoring & Management

Submitted by (@christopher.may)

Search Function to quickly Locate Clients

There should be a search function that allows you to quickly locate clients when navigating RMM. For larger MSP's with lots of clients, cntrl + F does not reliably pull up data for example when in Managed Anti-Virus Settings. If there was a search bar built in it would save larger MSP's a lot of time when making changes to clients.

MSP Remote Monitoring & Management

Submitted by (@marco.blonk)

Alarm sound or popup when device is added to a dashboard

We are using a warning/failed filter on disk, connectivity, cpu, memory, agent status. We are displaying this on a dashboard. We want to have an alarm sound when a device is added on the dashboard, so we can act faster. There is an option to send an email to a mailbox and use the mail client to alarm, but that is not what we want. It should be a native feature right? And it is much more flexible to create a dashboard ...more »

MSP Remote Monitoring & Management

Submitted by (@howard.carlin)

Mac inclusion in Client Executive Summary Reports

With the advent of Mac agent v3 and the unification of all MSP features under a single pane of glass, I was hoping that the Client Executive Summary report would get an upgrade. Currently, Macs do not report if the managed patch task is installed/scheduled, nor if it has run recently (or if devices are fully up-to-date). This makes the Client report for Mac environments almost effectively useless, since the numbers are ...more »

MSP Remote Monitoring & Management

Submitted by (@christopher.may)

Editing/Reconfiguring Windows Service Check : Managed Antivirus

There needs to be more flexibility and configurability for the Windows Service check Managed Antivirus Endpoint services.

 

For example:

-You should be able to rename the service if you have custom branding

-Can not easily edit this check across multiple devices at the moment

MSP Remote Monitoring & Management

Submitted by (@rarmstrong)

Windows Service Check and handling of Application Updates

Basically, for service each service check there's an option to wait for anywhere between 1 and 5 consecutive failures before alerting. For normal service checks, I can edit them individually or do the "Edit checks like this" and edit all of the checks across all my servers for all of my clients. I can also set a default value in the monitoring template, and then any new server will get the value I want. However, the ...more »

MSP Remote Monitoring & Management

Submitted by (@gary.fuller)

Allow the Alert Policy to be set per client

Within Settings > Alerts > Alert Policy it would be nice if it were possible to create server / workstation alerts per client instead of this applying to all clients. We have a scenario where we use Patch Management for a group of clients and would like alerts to be setup for these only without this affecting other clients with different email alert options.

MSP Remote Monitoring & Management

Submitted by (@databelli)

Video time by session

I need to count the time of videos by sessions

I have always presented to the team and clients the times that remain connected

In the old administrative area I had this option but now this time is no longer available

We have video time goals for staff and it would be great if MSP Anywhere reports show this duration per session

MSP Remote Monitoring & Management

Submitted by (@christopher.may)

Take Control Needs an Admin Panel

There should be an Admin Panel for Take Control in RMM that allows users with certain permissions to access it. In this panel, the admin could view what users have what sessions open, as well as force close sessions. Currently, with the way Take Control is configured in RMM you can either have an unrestricted open connection to devices from the dashboard or only require user permission to access devices. The first option ...more »

MSP Remote Monitoring & Management

Submitted by (@erwin.saranillo)

Managed Antivirus Check (BitDefender)

Currently, even if you have deep scans disabled on the Managed Antivirus policy, the check will still look for deep scans and fail if there are no deep scans.

 

There should be an option to disable the deep scan component of the check, or have it auto-disabled when deep scans are disabled on the policy.