There should be a search function that allows you to quickly locate clients when navigating RMM. For larger MSP's with lots of clients, cntrl + F does not reliably pull up data for example when in Managed Anti-Virus Settings. If there was a search bar built in it would save larger MSP's a lot of time when making changes to clients.
MSP Remote Monitoring & Management
We are using a warning/failed filter on disk, connectivity, cpu, memory, agent status. We are displaying this on a dashboard. We want to have an alarm sound when a device is added on the dashboard, so we can act faster. There is an option to send an email to a mailbox and use the mail client to alarm, but that is not what we want. It should be a native feature right? And it is much more flexible to create a dashboard ...more »
With the advent of Mac agent v3 and the unification of all MSP features under a single pane of glass, I was hoping that the Client Executive Summary report would get an upgrade. Currently, Macs do not report if the managed patch task is installed/scheduled, nor if it has run recently (or if devices are fully up-to-date). This makes the Client report for Mac environments almost effectively useless, since the numbers are ...more »
There needs to be more flexibility and configurability for the Windows Service check Managed Antivirus Endpoint services.
-You should be able to rename the service if you have custom branding
-Can not easily edit this check across multiple devices at the moment
Please consider adding a feature to schedule a daily, weekly or monthly antivirus protection report that get sent via email
Could we get FortiClient added to the Antivirus check list?
Basically, for service each service check there's an option to wait for anywhere between 1 and 5 consecutive failures before alerting. For normal service checks, I can edit them individually or do the "Edit checks like this" and edit all of the checks across all my servers for all of my clients. I can also set a default value in the monitoring template, and then any new server will get the value I want. However, the ...more »
Within Settings > Alerts > Alert Policy it would be nice if it were possible to create server / workstation alerts per client instead of this applying to all clients. We have a scenario where we use Patch Management for a group of clients and would like alerts to be setup for these only without this affecting other clients with different email alert options.
I need to count the time of videos by sessions
I have always presented to the team and clients the times that remain connected
In the old administrative area I had this option but now this time is no longer available
We have video time goals for staff and it would be great if MSP Anywhere reports show this duration per session
There should be an Admin Panel for Take Control in RMM that allows users with certain permissions to access it. In this panel, the admin could view what users have what sessions open, as well as force close sessions. Currently, with the way Take Control is configured in RMM you can either have an unrestricted open connection to devices from the dashboard or only require user permission to access devices. The first option ...more »
As Panda is now moving towards Panda Cloud Protection Plus with their Aether Agent, we do not have an AV check that we can use that will display any information for this product. It was suggested by Support that we raise this as an "idea".
Currently, even if you have deep scans disabled on the Managed Antivirus policy, the check will still look for deep scans and fail if there are no deep scans.
There should be an option to disable the deep scan component of the check, or have it auto-disabled when deep scans are disabled on the policy.