MSP Remote Monitoring & Management

Feedback for MSP Remote Monitoring & Management

MSP Remote Monitoring & Management

Better Active Directory Integration

It is nice that we have the Active Directory Users Query script to pull information from a domain. It would be awesome if that was extended so it was easy to reset a password or disable a user via the RMM without having to log into the server and perform the password reset. It could be extended even further to add users, add OUs or add/remove a user from an OU. I know that there is a script that can do this via the ...more »

Submitted by (@davidruchman)

MSP Remote Monitoring & Management

MSP Anywhere for RMM missing System Information Tab

MSP Anywhere, the standalone remote support tool has a system information tab which shows everything from installed software, CPU and RAM usage etc...for some reason on the RMM version (literally identical) its had the system information tab removed. crazy decision and someone should tick the box to put it on......feature request asap please.

Submitted by (@pgypps)

MSP Remote Monitoring & Management

Filter Manager - tiered/extended check filter

There is this nice feature in the Filter Manager where you can filter all devices by checks and if those checks have a OK | Failed | Cleared | New status. Unfortunately, the filter does not filter deep/accurate enough. I would like to view all devices that have a SQL Server running and thus the Windows Service check for SQL Server enabled. In the filter manager I can only filter for Windows Service check - but not for ...more »

Submitted by (@idontneedausername)

MSP Remote Monitoring & Management

Agent initial scan improvement

Currently the initial scan does add service checks for some specific services and that's it. I am certain it would make much more sense to add all services with "automatic" start type to the list of monitored services for the automatic detection. For instance if the server is running multiple MS SQL instances, none of them is automatically being added to the monitored services while I am certain this is something worth ...more »

Submitted by (@mstein)

MSP Remote Monitoring & Management

24 hour expire warning on pw configure emails

When an email is sent for new user accounts to configure a password, the link within the email expires after 24 hours. When clicking the link after 24 hours, an email is resent containing a new link to click to reset the password.


Could the emails contain a warning to let users know that the password link expires after 24 hours?

Submitted by (@supportguy)

MSP Remote Monitoring & Management

Granular permissions for customer and technician notes

Please add a more granular approach to the notes permissions. At the moment it is unfortunately not possible to configure a way to only view both notes (technician / private + customer) and not being able to edit them. Allowing access to the technician notes subsequently also allows editing them, which is troublesome if you rely on the notes for further instructions but you dont want any unauthorized changes or be ...more »

Submitted by (@r.luelfing)

MSP Remote Monitoring & Management

Allow access to statistics / data for Take Control via API

It would be great addition if it was possible to receive the data of the Take Control report via API call.

To combine / integrate the session info and length to a third party ticket system and provide an easy logging for the user and customer this way.


Thank you for you consideration.

Submitted by (@r.luelfing)

MSP Remote Monitoring & Management

Option to hide remote screen when using take control

When taking control of a user machine it would be good to be able to black the screen on the end users machine,

For example, if you connect to your work machine from home, the office can see what you are doing. Locking the screen or turning it black would be better for security.

Submitted by (@jonathan.johnstone)