MSP Remote Monitoring & Management

Feedback for MSP Remote Monitoring & Management

MSP Remote Monitoring & Management

Add ability to copy templates

In MSP RMM product, allow ability to copy monitoring templates. We may have a default template that we use for all clients/sites, but then when we have a new customer, we may need to customize the template. Now, we must create a template from scratch. Would save lots of time being able to copy an existing template and modify as required, and seems like a relatively quick/easy/low risk function to add.

Submitted by (@tropolis.group)

MSP Remote Monitoring & Management

Script testing via advanced monitoring agent

I often have trouble getting powershell and other scripts to work via automated tasks. I can run them directly on the server or workstation and they work just fine, but then I run into trouble when running it as a task. The frustration is that it takes a while to run the tasks through the dashboard, so you end up running and waiting. Then it errors out so you come back to it, modify your script or config, run it again... ...more »

Submitted by (@skinneejoe)

MSP Remote Monitoring & Management

One screen to manage all services for a site

As SolarWinds adds more services to it's RMM product, it becomes increasingly difficult to manage these services for client sites. It would be great to be able to see all services enabled for a site on one screen and enable and configure them. For example, it would be nice if you could right-click on a site and choose edit services. Then be brought to a screen where I could easily see that the site has AV enabled, Web ...more »

Submitted by (@skinneejoe)

MSP Remote Monitoring & Management

Custom Alert Routing icon or notification

We have alert routing on certain checks that are different to the parent, which works great.

However, I would like to e able to see at a glance which alerts have this none inherit alert routing setup.

I'm thinking an additional column in the bottom navigation frame - example attached.

Submitted by (@michael.cobden)

MSP Remote Monitoring & Management

Bitdefender Quarantine False Positive

When Bitdefender quarantines a File whilst on Signature x

And then recieves a Signature Update - indicating the once Quarantined File as a False Positive

it will be logged as "released from Quarantine" in RMM

Can we recieve an "Automatically" added to that in this case? Otherwise it confuses the Customers.

Submitted by (@j.suckow)

MSP Remote Monitoring & Management

Patch Mgmt./Languard should show Date Installed

Patch Management / Languard should show Date Installed, even if not installed by Languard. Many of the patches have the information available, e.g. when querying Windows Update. It is nice to know if Languard installed a patch, or not, so perhaps add another column to South Pane for that indication.

Submitted by (@tropolis.group)

MSP Remote Monitoring & Management

Notify user when remote session is closed

At this time, in MSP Anywhere or MSP Connect, there is not a feature that notifies the remote user that the technician has disconnected from the computer, although there is feature that do the opposite . The users complaint that they dont have a notification that we disconnected from their computer once we close the session. Suggest to add a feature so users are notified at the end of the session that we have disconnected ...more »

Submitted by (@cavramoussis)

MSP Remote Monitoring & Management

History of a Check/Review (Successful / Not Successful)

if a 24/7 check is being checked, a green "hook" or even a red "X" will appear. While the red "X" can be seen in the detail of the HIstory when the check failed, but if the check was successful, the history can not be seen. Example: The Review/Check "Size Of Exchange Datastore". We would like to understand the growth and want to see when the database was so great .... etc. ------------------------------------------------------------------------------------------------------------------------- ...more »

Submitted by (@c.uenal)