MSP Remote Monitoring & Management

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MSP Remote Monitoring & Management

Submitted by (@seit01)

Manually clear a Red Flag in active ticket

This red flag is annoying and useless. If an open ticket receives any kind of a message from the client user it gets a red flag. Really? How many times does a user respond with a quick "Thanks", or "Sounds good"? This should not set off a RED FLAG! But okay, say it does...I should be able to just clear it in the RMM interface. I know the ticket is still open already...I don't need another exclamation point on the ...more »

MSP Remote Monitoring & Management

Submitted by (@eric.heineke)

Setting Status in ConnectWise Export for existing devices.

In the ConnectWise Manage Export Profile When updating a existing device configuration in ConnectWise, give the option the following options for setting the Status: 1. Do nothing 2. Select from drop down of valid statuses. Currently this can be configured when a device is imported into or deleted from N-able, but not for devices that were previously imported and are now being update. We have several 'active' statuses ...more »