MSP Remote Monitoring & Management

More Redundancies to Restart the Agent

I would like more redundancies in place to restart the Advanced Monitoring Agent. I set the Advanced Monitoring Agent to restart if stopped via Windows Services and the regular check. Service does not restart client reports there are no dependencies for the service to restart and am forced to manually restart it. This seems to happen all the time, so I would like to have other redundancies in place to automatically ...more »

Submitted by (@john.cottier)

MSP N-central

Discover whether a device is on Microsoft Azure, AD, Workgroup.

I want to determine whether the logged in user is a Microsoft Azure, AD, Workgroup account in used by an agent. This would be most importantly when deploying agents, when auto-discovery-and-probe finds a windows device and can't install the agent due to credential mismatch, because this device is on the network but is part of some other domain controller, Azure, AD, or Workgroup. This is specially problematic with windows ...more »

Submitted by (@jdiort)

MSP N-central

Clearer wording on out-of-date versions when moving devices

This is to request better wording for error messages when attempting to move a device from one customer/site to another. Referring to the attached example, the probe on this site was out-of-date. While the bold text indicates such, it's alleged that the font without any styling could lead the user to believe that the device has been mis-identified as containing a probe, or that the device being moved is, itself out of ...more »

Submitted by (@swrory)

MSP Remote Monitoring & Management

Patch Mgmt./Languard should show Date Installed

Patch Management / Languard should show Date Installed, even if not installed by Languard. Many of the patches have the information available, e.g. when querying Windows Update. It is nice to know if Languard installed a patch, or not, so perhaps add another column to South Pane for that indication.

Submitted by (@tropolis.group)

MSP Remote Monitoring & Management

Don't display agent RC when old agent RC is promoted to GA agent

When a Release Candidate (RC) agent is promoted to GA and there is no new RC agent released especially the Edit Workstation/Server dialog confuses the customers because the Agent vxx.x.x RC naming is shown in the Update Agent drop-down menu instead of the normal GA naming (see attached pictures). As some customers refuse to update production devices to RC this causes quite a lot of problems and discussions which could ...more »

Submitted by (@dgronjord)

MSP N-central

Last Connected on the "All Devices" screen Status Ico

It is very disruptive to not know when the last connection was by a client device especially during mass updates. This will help Techs as well as managers, customers, etc... See my picture example below. These options must be able to turn on and off as a role option. I would like to see the whole line grayed out instead of changing the status icon color. In which case the line can adjust in shades of colors based ...more »

Submitted by (@fortastor)

MSP N-central

Installation monitor on client side.

I would like to have a icon in the lower panel with an option to have a pop message telling the end user you are pushing or doing an operation.

 

In particular, if I am upgrading the probe, agent, pushing a 3rd party app, or managed AV I want the ability to see it happening on the client end in real time as an optional setting.

 

It just needs to be a bit element that says it starts, and says it completes.

Submitted by (@fortastor)