MSP Remote Monitoring & Management

Consolidated alerting

At present, whenever there is a network problem at a site which renders servers to go offline, we receive a tonne of alerts in our PSA and a lot of time is spent in managing those tickets in addition to the problem causing the alert. We would like to see a feature which allows certain types of alerts to be consolidated into a single email alert which in turn will create a single ticket in our PSA such as "Multiple servers ...more »

Submitted by (@michaelmiz)

MSP N-central

Correlated Notifications - Cross-Device Dependancies

Here's a huge one that would help eliminate alerting noise, and i know it's not simple as it's been on the request backlog for years.

Give us the ability to craft cross-device dependancies to avoid tickets creation.

eg if I have an notification for the gateway being down, i don't also need notifications for agent status being failed on the servers behind this.

Submitted by (@prejay)

MSP N-central

Notification Alert when license limit reaches x/%

Send a notification based on licenses used or licenses available; fixed amount or percentrage.

THis would apply to any licenses within N-Central and either set at the SO or Customer Level.

This would help avoid those awkward situations where you suddenly reach capacity and then have to wait on a PO.

 

Suprised this isn't already in the product as it would allow Solarwinds to sell more licenses sooner?

Submitted by (@prejay)

MSP Remote Monitoring & Management

Allow email alert or flag to be set showing PC is online again

It would be really handy to know when a PC is available to be worked on again.

 

If this could be initiated by right clicking on the PC in question and selecting something like "alert when online" and then the system could automatically send an email alert or create an alert within the dashboard / service desk when the machine is detecting as online.

Submitted by (@shaunbridges)

MSP Remote Monitoring & Management

devices that cannot connect to the Web Protection server

It would be useful to know that devices cannot connect to the Web Protection category and reputation server via an alert on the dashboard, this will help with potential problems in the future. This might highlight a client that has outgoing firewall port to api.bcti.brightcloud.com over port 2316.unopened.

Submitted by (@bobsmith)

MSP Remote Monitoring & Management

Alert Suppression for scripts - seperate option for DSC and 24x7

Currently you can set the number for "Consecutive Failures for the Script Check" for Script Check in whole. This setting does not differentiate between DSC and 24x7 checks. [1] Some scenarios need that differentiation, e.g. when running a DSC script to check a special backup and a 24x7 script that checks for a running process. The first check (for backup) I want to be alerted immediately as it only runs once per day, ...more »

Submitted by (@christoph)

MSP Remote Monitoring & Management

MAV Bitdefender Alert on 'detected' threats in the dashboard

Hello, Due to my recent feature request getting closed due to a missunderstanding, I re-open this here: I did not expect I would have to post a feature request for this functionality, as I expected it to be common sense that the MAV check should fail and report as failure in the dashboard, if a threat is marked as 'detected' and no further action is performed. This would be the case for threats in outlook .pst / .ost ...more »

Submitted by (@mstein)

MSP Remote Monitoring & Management

Improve Agent / BD integration

There are serious timing holes in the interaction of the agent and BD. It *seems* that when a machine first starts, the agent gets all excited and rushes to premature completion without giving thought to how BD is acting. The agent should be more considerate and give BD time to complete a definition update (or at least defer failing the AV Def check). The same holds true for a machine that has been comatose for several ...more »

Submitted by (@neotech)