We need alerts on things like Service Utilization, hours against projects and things like that. If we have an hour retainer contract, we need assigned users alerted when the contract is getting close, so that we know not to go over or talk with the client and so on. The manual way that you have to do it now is unacceptable to keep everyone up to date with things.
Hello, It would be really handy to trigger some alerts when using Active Discovery: Here are some examples: 1/ The ability to set an alert when a given MAC address is connected to a mananged network 2/ The ability to get an alert each time a new device is connected to the managed network, or the first time it is connected These alerts would be SMS/Emails, and/or a visual warning within the dashboard. (just like a monitoring ...more »
Hi, I have a successful failed check and run automated task setup for Windows Defender updates. However, the loop doesnt close when the automated task runs successfully. So I am left with an open alert and ticket. The suggestion is to run the associated DSC check(s) again manually. For full automation it would be good to have the associated DSC check run again, say 2 or 3 times max (to prevent an infinite loop on continuous ...more »
I know we can just toggle the monitoring of specific services to off, but we'd like the ability to have them automatically turn back on after a set amount of time - similar to downtime maintenance windows at the device level. This will help us keep from getting spammed by services that continue to bounce between normal/failed/misconfigured/whatever while they are being worked on BUT without the risk of someone disabling ...more »
We would like to check for when certificates will expire. When a certificate renewal is due, an Event if generated under Applications and Services Logs > Microsoft > Windows > CertificateServicesClient-Lifecycle-System > Operational with ID 1003. At present the remote monitoring platform cannot monitor any sub-categories within Event Viewer. As Microsoft are now utilising these more and more, it would be good to be able ...more »
A very critical component is to be able to alert all engineers in an even of a critical ticket if they are on the job and not monitoring incoming tickets. The ability to have mobile device alert (it could be email to mobile devices) is critical to be able to respond in a timely manner to urgent client calls.
Rather than have a daily/bi-weekly/weekly email notification of the overall status at a non-selectable time,
it would be nice to have the option to only email if there is a failed backup.
A UI indicator of the backup status for the end-user would a lso be good.
At the moment (as far as I am aware) only performance monitoring check have this option where when the alert triggers it can go into either "report" mode (Yellow Triangle) or "alert" mode (Red X, puts server into "error" state). Report mode is incredibly useful as it allows us to monitor with checks without creating a ton of noise. It would be useful to have the choice for all checks so we can individually set checks ...more »
As an MSP, I'd like to brand the from address in e-mail alerts and recoveries. However, when setting this in the Mail Templates, this does not modify the return-path in the e-mail. This causes my mail filtering settings to quarantine this message based on configurations designed to prevent targeted phishing attacks. Duplicating the provided custom from address to the return-path OR providing the ability to set your ...more »
Allow the ability to not monitor a service between the hours specified. For example, I might not want to monitor network connectivity during backup window because the connection is getting hit hard.
Option to see and alert when there is a new admin account created.
Option to select which accounts should normally log in, then see and alert when different accounts logs in.
That could be useful in case of a invaded or hacked server, or even a shared administration, when someone creates and use another admin account.
our partner wishes to have a functionality added to MSP Backup where a Notification pops up when a backup job is running and a user is trying to shut down a device. This would lead to more successful backups and increase the protection and integrity of their data.