MSP Remote Monitoring & Management

MAC-MSP AV Reporting

It would be great to be able to pull a report for all devices at a client showing their scan dates like you can for windows machines in RMM. It would make it a lot easier to see the status of AV scans for clients with macs instead of individually going in and looking at each one's devices logs on the MAC-MSP Site.

Submitted by (@bgorrill)

MSP N-central

AV Defender Exclusion should actually work

I was working with a technician who told me that even if you have an Exclusion Process or Folder in AV Defender, the antivirus might ignore this entry and block the file anyway.


I simply request that setting up an exclusion actually works and that AV Defender can't override the setting and block the file anyway.

Submitted by (@hoskins)

MSP Remote Monitoring & Management

Update antivirus update check to use definition signatures

I can't find how to delete this. Support emailed me back today and changed their response from it's working as intended to it is a bug and was related to how the definition was being scraped. Could have saved some time if we looked into it more thoroughly last week but here we are. If someone can let me know how to delete this or just close it since support now considers my issue a bug that would be great. It would ...more »

Submitted by (@alally)

MSP Remote Monitoring & Management

More MAV Bitdefender quarantine options

Some other options on the Bitdefender quarantine tab would be helpful. 1. I'd like to see an option to release from quarantine without adding a whitelist entry. In practice, Bitdefender seems to suffer from false positives pretty often. I would like to trigger a definition update, then release the quarantined files (without whitelisting) to see if the newer definitions will fix the problem. The policy whitelists get ...more »

Submitted by (@devincampbell)

MSP N-central

AV Status Service Needs Revamped To Include Current AV Versions

Reading NCentral's documentation, it appears that the AV Status service cannot support newer versions of antivirus. For instance, most of our clients are running Trend Worry Free Business Security version 9.5. The AV Status script pulls the correct version that is running on the PC. However, what the script finds is not pulled into the AV Status service itself. Also, the AV Service cannot apparently pull what the ...more »

Submitted by (@ccalland)


6 votes

MSP Remote Monitoring & Management

Per device exclusions/modifications without creating policies

It has come to my attention that to apply an exclusion or make a SPECIFIC change to the antivirus for a single device or client, one must create an entirely new policy and apply it to that device or client. This seems counter intuitive. For instance, if I want to exclude a single folder on a single device, I should be able to select the client, select the device, right click -> Managed Antivirus and apply an exclusion. ...more »

Submitted by (@hubandspokeit)