Prio1 notifications do not stand out in the normal notification process. We would like to have te ability to send out notifications to the mobile APP so we can really send out an Alert when an important device is not online when it should be.
The N-Central mobile app showed which updates were missing on computers before the update to the latest App. Please bring back that feature
Currently the app shows the client machine LAN IP address - it would be handy to know the last know WAN checking IP address too inside the app interface
At the moment you can only use the RMM App on iOS to access the TakeControl feature but there a quite a few situations that require an RDP connection onto a device / dashboard and then using the TakeControl feature from there on. When using a RDP connection from an iOS device, i.e. through the app Parallels, to connect onto a device then using the TakeControl feature from there on causes MSP Anywhere to run into multiple ...more »
Be able to view site details, users and notes section from the mobile app
The Knowledge base is an excellent resource for techs on the go. It is searchable for tickets, articles and assets and allows file attachments. The ability to look up anything from admin passwords to how-to documentation should be at a tech's fingertips. The knowledge base is a vital resource that should be a prominent part of the Max Service Desk mobile app.
Could we please add in the App Control information to the API on a client level please.
If we could have at least these type of fields that would be great
Licenced Users (Count)
Service: Max Mail / Google Apps/ Office 365 etc
I believe the only field which controls billing is the licenced users but if there are others please could they also be added?
When clicking on a customer contact / phone you're able to call the number. A useful feature would be to be able to click on the address of your customer contact and your IOS maps app will locate the address.
We need to ability to track, bill, and report on mileage in Service Desk. We have the ability to track/ add mileage in the app but we are unable to do anything more with it.
MAX Service Desk Mobile app
Ideas from a client: 1) Do you know when Altaro v6 with be integrated with GFI. Currently only Altaro v5 is supported, but Altaro has released version 6. When we updated our client’s version the Remote Management started throwing errors and we had to revert our client’s versions back to version 5. 2) We also use another backup solution called cloudberry. Wanted to know if you heard of it and are planning on adding ...more »
Currently all users are unable to access devices via ios - and the Teamviewer integration via the App.
Please add full remote control integration to the mobile app - many modern customers are running Ipads / Iphones to support customers.