I'm incredulous that it does not have a good system to capture all the chaos of PST we have in networks customer and keep it safe on MailAssure. Customers want to have just one mail archive. I would say that the best way is from browser button to upload PST and then the backend mail server MailAssure imports and indexes. Alternatively, you may have a Win32 tool that reas PST and API uploads. PLEASE PLEASE PLEASE !!! ...more »
There needs to be an option to restore/recover deleted tickets. There are too many ways to delete a ticket, and no way to recover them. I'd be happy with even a 1-hour recovery window. Some web applications start a little countdown at the top of the page, giving you like 5 seconds to recover something you just deleted. Even that would be more acceptable.
we need a function in mail assure archives to deface mails. The german law to forget is one of the new laws regarding data protection (gobd, dsgvo) and needs a function to blacken / whiteout mails.
Currently there is only one way to export archived emails and that is by "Date Range". This does not work for companies who handled their customers emails in an archive. If a user requests and archive you can only run that export based on date range. I would like to see the ability to add the same functionality we saw in MSP Mail such as export based on certain mailboxes, or certain tagged emails. Just would like ...more »
Hi guys, I think it would be essential the CMC dashboard to have a column that shows if the archive is active or not, currently we just have one that shows the volume but in a case that the user deactivates the archive for some reason I will not be able to check this in the first page of the CMC dasboard, I will have to click on the device to see if the archive is flaged or not, imagine that situation with a bunch of ...more »
Some clients want to allow 'managers' to have the ability to view their staff archive, so we need the ability to assign access for a specified group of users to a 'manager' user . This was possible in MSP Mail.
we would love the ability to be able to set a specific session as archive session.
This would help in cases where a device was found to be faulty so you can set the last known good session as achive so this stays accessable after getting the device back on track.
With the 'backup & recovery' feature currently you can pre-configure archiving to take place on a schedule. You can however not convert an existing restore point into an archive. This might be helpful in situations where you've not had archiving enabled or a particular event has occurred unexpectedly and a archive from the point in time is necessary. I'd imagine implementing it something along the lines of accessing ...more »
A couple of things surrounding the archiving feature. 1) Include a column in CMC and or web interface that shows the number of Archived recovery points. This would allow for easier management of the archive points as currently, you'd had to go to show sessions, order by flags and manually count all points with A while also ensuring that that backup did not fail. It allows a quick overview 2) Automatic retention on ...more »
Currently, there is no way to automatically prune the number of archive sessions there are in the backup set.
e.g. if we were to want 31 daily backups and 60 monthly archives (for 5 year retention).
As an MSP this is extremely useful for some clients who keep data for compliance, but do not want to hold data longer than the compliance requirement period.
Like to be able to adjust more details for the Archive Function in the agent AND the Console.
In the first line it should be possible to delete parts or the whole Archive to prevent to delete the whole backup client and restart from the scratch