ControlNow

Manual Asset Addition / Asset Tracking Features

This asset management would be much more useful if it were able to do the following: - Allow for editing of fields within the asset fields for an item; adding additional serial numbers, purchase dates, warranty expiration dates, etc. This is something Spiceworks and other asset management studios do well out of the box. - Allow for adding non-discoverable devices like switches, printers, etc. This would get me more ...more »

Voting

23 votes

ControlNow

Extraction of Software Product Keys in Asset Tracking

We presently use another product for Asset Mgt. that supplies software product keys. If a machine has to have a full re-install (hard drive failure), we use those software product keys to accomplish this without having to go to a lot of trouble. From the standpoint of License Mgt., we are able to export the software keys into Excel so that we can check ourselves on license compliance as well as to make decision on which ...more »

Voting

37 votes

MSP Remote Monitoring & Management

Fix the sort order for count of items in asset tracking

In asset tracking, in the individual hardware items (eg motherboard) it shows a count for the number that particular hardware.

When you click the count column header to sort by quantity it doesn't put it in numerical order, please can you fix this. not sure what it is doing but is definitely a bug. will attach picture so that you can see what Im talking about.

MSP Remote Monitoring & Management

List software beginning with non-alphanumeric in software groups

The software licence groups in asset tracking only shows software beginning with A-Z and 0-9 meaning that software that begins with anything else is not displayed (eg. ยต) I suggest that this is changed so that software beginning with accented letters, ALT symbols, Chinese/pictorial characters and Cyrillic characters is traceable using the software licence groups in asset tracking. The software licencing feature ...more »

MSP Remote Monitoring & Management

Asset tracking. Force update button in Agent & Dashboard

After making several changes to a computer, such as changing the name & adding a new hard drive etc. I would like to be able to update the AT information in realtime from the Agent or Dashboard, to make sure these changes have been recored correctly. I had a issue recently (probably human error), where the AT was reporting the wrong harddrive information and I had help changing the settings.ini file on the local computer ...more »

Voting

24 votes
(@asimpson1)

MSP Remote Monitoring & Management

Asset tracking

In the workstation &/or server area of Dashboard. When a computer is selected, Why can't you add a tab called "Asset Information" that we could click on that would give us the Asset Information for that particular computer? It's frustrating to have to click on Asset Tracking at left, then re-search through lists of clients / sites / machines to find the Asset details for that machine. (You can still have the Asset ...more »

Voting

322 votes