When in any list view of tickets, it would be a huge time-saver to be able to check the box on multiple tickets and bulk-assign them to one or more techs. Right now, you can only delete or mark them as complete as a bulk action. More often, I need to assign multiple tickets to the same person/people.
Bring Back the Assign Task via e-mail option from LogicCards. We do not use the ServiceDesk option. We have tried several times, it's just not ready for prime time, missing features, etc.
We used the Assign via e-mail to send LogicCards to our support queue. This was fairly easy and USEFUL and now it's just gone.
Bring the option back!