There is currently no way to view images or other attachments to a service ticket. I get replies to tickets all the time and not being able to view them on my mobile is a royal pain, not to mention unprofessional given our industry.
Release 2.7 does not allow multiple attachments in the End User Web Portal when opening a new ticket. Really need this feature to be implemented in addition to the multiple attachments in the responses that was just released.
We must be able to dele attachment uploaded under opportunities. Today an attachment is stuck forever and there is no way to get rid of it.
Agents can currently add attachments to tickets during the creation of a ticket, but there is no facility to add a new attachment to an existing ticket.
Please could you add this facility so that we can continue to update tickets with relevant screen shots and files.
When creating or updating tickets, we need the ability to attach more than 1 attachment. These could be pictures, PDF's, word docs, etc.
Currently we have to store them in a Google Drive folder labeled "Ticket Attachments"
It sure would be great to be able to use one resource for everything.
1. Adding criteria to SLA to choose 'contract' customers 2. Option of adding more than one attachment to new tickets and responses 3. More text formatting options including highlighting, colours, etc. Response windows are still clunky and freeze 4. When closing a ticket, the opinion to print the invoice there and then 5. When viewing old tickets under the 'customer' to see the ticket close dates 6. When time tracking, ...more »