MSP Service Desk

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MaxDesk Ideas

1. Adding criteria to SLA to choose 'contract' customers 2. Option of adding more than one attachment to new tickets and responses 3. More text formatting options including highlighting, colours, etc. Response windows are still clunky and freeze 4. When closing a ticket, the opinion to print the invoice there and then 5. When viewing old tickets under the 'customer' to see the ticket close dates 6. When time tracking, ...more »