Mail Assure

Backup Code Prompt When Setting Up 2FA

When a user sets up two-factor authentication in Mail Assure, there is no recovery code given after finishing setup. When logging into Mail Assure, there is no prompt for a recovery code, and nowhere to put in a recovery code in case a user encounters issues with 2FA. After a user sets up 2FA for their login, they have a button which provides them with Backup Codes in case they encounter issues with 2FA (this provides ...more »

Submitted by (@john.cottier)

Voting

2 votes

MSP N-central

Enable/Fix 2 Factor support for product admin

The fact that enabling 2 factor support for the product admin disables the ability to login to the port 10000/admin page is a huge security problem. Second to that the fact that having two factor enabled locks out the product admin when the password expires and needs changing is a major problem as well. We shouldn't have to resort to either turning off 2 factor or contacting support to unlock our accounts everytime ...more »

Submitted by (@solphonic)

MSP Remote Monitoring & Management

Please Add Session Timeout Options for the Portal

Please add a setting which allows you to set the desired session timeout value. For instance, it would be great to be allowed to be logged in for one working day even if you don't click around every two minutes. This is the same request that's was made for the MSP Service Desk. As the administrator of the portal I would like to have control over the log out time. I assume the risk if I change away from the default setting. ...more »

Submitted by (@duanek)

Voting

2 votes

MSP N-central

mobile app to work with two factor

i was told that the App will not work with accounts with two-factor turned on. i would like to see this completed.

 

it is security risk not to have the two-factor and in order to get my techs access on the mobile app i either have to turn it off or create a new user with out it.

 

this is not an acceptable option, and i cannot understand how it was overlooked?

Submitted by (@kbecker)

Voting

8 votes

MSP Remote Monitoring & Management

API call for Authenication Token

We've been able to provide access to client dashboard in the past without clients needing to remember their credentials. With the Single Sign-On through https://www.navigatorlogin.com/ an authentication token is generated.

 

We need to be able to generate or retrieve this token via an API call. User credentials and Authentication token are now both required.

Submitted by (@softsolutionsca)

MSP Remote Monitoring & Management

Support DUO Push for 2-factor authentication

DUO offers a push option which allows you to simply select "Approve" or "Deny" on the phone rather than to gather an ID to be typed in on the dashboard web interface.

 

This would be a much simpler option for 2-factor authentication.

 

You can see more information about how this works here:

https://guide.duo.com/iphone

Submitted by (@djones)

MSP Remote Monitoring & Management

The local agent login exposes usernames

On newer agents (9.8.5 in particular), when you run it locally, it has the username filled in already. I used the Remote Worker site installation package on a system, then ran the Agent locally and it showed the email/login for our main Agent Key username. I logged in with my credentials, then the next time I ran the Agent it had my email/login stored.

 

The username box should be blank by default.

Submitted by (@devincampbell)

MSP Service Desk

Please Add Board Session Timeout Setting

Whenever you are using the board, or should I say not using, you are timed out after a very short time and need to log in again. This is very impractical for staff agents working with the ServiceDesk. Please add a setting which allows you to set the desired session timeout value. For instance, it would be great to be allowed to be logged in for one working day even if you don't click around every two minutes. Thanks ...more »

Submitted by

Voting

59 votes