MSP Remote Monitoring & Management

Failed Check - Assign Task - Re-run check

Hi, I have a successful failed check and run automated task setup for Windows Defender updates. However, the loop doesnt close when the automated task runs successfully. So I am left with an open alert and ticket. The suggestion is to run the associated DSC check(s) again manually. For full automation it would be good to have the associated DSC check run again, say 2 or 3 times max (to prevent an infinite loop on continuous ...more »

Submitted by (@michael.cobden)

MSP Remote Monitoring & Management

Apply template to offline devices and act like a Domain OU

Currently its not possible to apply a monitoring template to offline devices. This makes more work for a sysadmin. Support chat says, the device needs to be online. Me request is that each time we edit a template. its gets a verison number automaticly, and if the device comes online it needs to check which version it has. When the new template with a higher version number is detected. It should apply the new template. ...more »

Submitted by (@defcon)

MSP Remote Monitoring & Management

Run Task on Check Failure to include Vulnerability scan

The ability to run a task on a check failure is essential to automating resolutions to common problems. Since we are having to manage the VulnScan regularly, it would be advantageous to be able to run some "quick Fixes" to see if those can solve the issues prior to our involvement. Several people have come up with (mostly) automated ways of dealing with some of the vuln scan issues. But it still takes time to kick ...more »

Submitted by (@shieldedge)

MSP Remote Monitoring & Management

Run task per check failure, not per outage

As it turns out, if you have configured an automated task to run each time a check fails, it only runs the first time the check fails and not on any consecutive failures. That is, it runs once per outage and won't run again until the check passes and then fails again. Sometimes that's fine. In other cases I really want the task to run each and every time the check comes back as failed. For example, I have an event log ...more »

Submitted by (@devincampbell)

MSP Remote Monitoring & Management

Reboot required as trigger for automated task

We are patching client systems with Windows 8.1 and Windows 10. Our customers don’t want an automatic reboot after patching. Normally they shut down their clients after work. As with Windows 8.1 and Windows 10 the computers not really shut down anymore, but a reboot after patching is required, the reboot is outstanding until the users get informed about the required reboot. I think it would be nice to have a trigger for ...more »

Submitted by (@g.neubecker)

MSP Remote Monitoring & Management

Multi-Select or Order Tasks in South Pane Needed

Thanks to the awesome guys at MAX support, we've been playing with some new features, specifically the tasks and all the new things you can now perform on machines. The thing I've learned very quickly is that you need the option to run multiple tasks or order multiple tasks. Currently you have to click a task, right click, choose Run Task, wait for confirmation popup, press OK, click the next task... etc. I'm adding ...more »

Submitted by (@twistednetworx)

MSP Remote Monitoring & Management

Automatic Maintenance Mode (Hyper-V Host/VM)

--EDIT-- My original question is void as the server being rebooted if through MAX RM will go into maintenance mode. Therefore I'm changing my idea to, 'If a host were to be rebooted through the reboot or patch management options then can it automatically put on VM's on that host & MAX RM into maintenance mode too'. This would apply to hyper-v environments. It might be that this just isn't possible but a nice little ...more »

Submitted by (@bag3ls)

MSP Remote Monitoring & Management

Run task at a specific time across client/site

The ability to manually run a task at a client/site level is great. What is missing is the ability to schedule it. Either add a "Run Later" command in the task menu or allow a "now / run at" radio button type thing in the dialog that comes up when you try to run a task at a client/site. That way we can schedule scripts, defrags, etc to run off hours manually across the client/site. This shouldn't affect any schedule ...more »

Submitted by (@ndynamics)