For some reason it was decided that when AV Defender protection was disabled, it would still show that it was protected on the end-user device in the notiication area icon and the overall status shown in product. This decision was made so that all end-users wouldn't call your helpdesk to inform you that AV protection was disabled. I'm not aware of any other AV product that will knowingly "lie" to an end-user, and this ...more »
Right now, if you enable AV defender for an X number of devices, you will not get feedback if it is indeed succesfully installed.
you have to go trough each agent, or hover over the device to see if the version is installed or not. Also, you will not get notified if the existing anti-virus programm was uninstalled (if there was any).
The current setup will automatically release the AV Defender license for a deleted agent after 15 days.
With the ever changing customer environment, we have to hold an all time +5% AV-Defender licenses in stock, to deal with this massive delay, and that is a major cost!
We can accept a maximum of a one hour delay, from deletion to release. Not 15 days!!
It would be great to be able to pull a report for all devices at a client showing their scan dates like you can for windows machines in RMM. It would make it a lot easier to see the status of AV scans for clients with macs instead of individually going in and looking at each one's devices logs on the MAC-MSP Site.
would be nice if MSP RMM supported the Securepoint Antivirus Pro and provide the associated checks.
I've noticed that some of our clients' devices have not been getting AV Defender agent updates. Our maintenance windows are usually set on the weekends or late at night, so I suspect that the users are turning off their PCs despite us telling them otherwise. For Windows updates, there's an option to have the updates installed the next time the machine boots up. It would be great if there was a similar option for AV Defender. ...more »
Currently the AV Status service does not recognize AMP for Endpoints (with Tetra enabled) as a valid AV solution and doesn't report on it even when Windows itself recognizes AMP for Endpoints.
Please add AMP for Endpoints compatibility into the AV Status service.
At present, you can see malware, phishing events etc in n-central.
but there is no way to export them at the so level; to sort out duplicates, what needs to be whitelisted, what users need cautioning, etc.
Why event details can't be included in the SO level report, I don't know.
I can see tons of false positives in the listings.
If there was an icon indicatior as to whether the file/url is still being blocked, that would allow us to skip over those entries and focus on the ones that actually are currently blocked in the submission process for de-listing.
It would be great if we could filter for more than just one option eg Event Date/Range & Custom, along with making the columns filterable.
Currently the recent released free version for Kaspersky AV is not supported, so no DSC for antivirus update check can be configured to monitor this free AV.
As the Kaspersky is well received in public, the ability to monitor through DSC for antivirus update check would be really appreciated.
We have a Client with a terminal server setup that would like the same functionality of a desktop version of AV for each user but on the server.