MSP N-central

Training Academy N-Central - Employee training

Looking to have the ability to train my employees with tracking of their usage. This could also be additional tailored to allowing end user access and reporting to help partners create additional revenue in training. While adding a deeper layer of service it will help partners keep in front of customers without the additional work involved. ConnectWise has some of this for partners, would like team training at least, ...more »

Submitted by (@fortastor)

Voting

9 votes

MSP Manager

Global billable/non-billable option for tickets

Would like to see a global option under Account Settings that will allow me to set "ALL" opened tickets and future tickets created to Non-Billable or Billable. Currently there is no option to globally make tickets non-billable and you have to individually uncheck the billable box when creating a new ticket to ensure the ticket is not billed.

Submitted by (@patrick.modarelli)

MSP Manager

Show billable amount

It is fine having the amount time on a ticket shown on the ticket list, ticket header and against individual time entries but nowhere can you see the billable amount £pp / $cc. Sometimes I forget to change the rate. Once you have saved the time entry you have no easy way of checking the rate as it is not shown in the time entries unless you edit them. Having the amount in £pp as well as time on each line, in the header ...more »

Submitted by (@paulodell)

MSP Service Desk

Set Ticket Billing status on Creation

Hi, It would be great to be able to set the Billable status for each ticket on ticket creation. As we have a large number of clients with different support contracts etc in place, It makes sense that the service manager decides if each ticket is billable or non-billable at the time of ticket creation. Unfortunately, rate cards do not suffice for a site where each customer has different rates and contracts for different ...more »

Submitted by (@brettgzd)