It would be handy if we could use the N-Central RSS Updates feed ourselves, for internal announcements, client details, warnings etc. If we had access to this feature, we'd need to have have the additional ability to: -Prevent users from disabling the feed (or at least prevent them from disabling our internal announcements) -Control who sees these announcements (if a client has access to their company, we don't necessarily ...more »
I would like to have a icon in the lower panel with an option to have a pop message telling the end user you are pushing or doing an operation.
In particular, if I am upgrading the probe, agent, pushing a 3rd party app, or managed AV I want the ability to see it happening on the client end in real time as an optional setting.
It just needs to be a bit element that says it starts, and says it completes.
In Autotask, many of our Accounts are children of another account. The Child account may not have a Contract of its own, but instead utilizes the Parent Account's contract. We are unable to assign the Parent Account contract in N-Central mapping. Please allow us to choose the Parent Account's contracts in customer mappings.
Please give us the Option to close MSPA Sessions from Client side.
Currently there is only a Reboot as viable stop to the Remote Connection...
Closing the Processes does not really kill the Remote Connection
It would be great to receive an e-mail/notification on when a laptop, desktop or any other client device being monitored boots up. In the case of the device in question being stolen it would be useful to know when the thief starts the machine up. That way we could remotely watch the criminal doing his business. And, if necessary, intervene. I know there's a lockdown task. But adding this would a great addition to at ...more »
We are a small MSP company that is working on switching clients over slowly. As an intro to the new system, we are starting people as MAV only clients. With that said, we don't have any checks running besides the MAV. This also is how we promote the remote support option as well and cover our cost. Anyways, it would awesome if we could group clients by MAV only or Fully Monitored, etc. without him having to create ...more »
The current naming scheme requires that new client names be unique among ALL partners. For example, only ONE MSP in the world can have a client with the name "Acme, Inc." We were recently unable to add a client using the correct name because another MSP had already created a client with that name. This means that different MSPs who serve franchise locations may be in a race to be the first to claim their client's name. ...more »
It would be nice if there was a way to right click on a client and have an option to suspend the account. I had a situation where I needed to suspend services to a client due to nonpayment and I could find no option to suspend the client services. After talking with a support tech I find out I have to switch each service off individually for the client machines and then remove all checks - be nice to just have a suspend ...more »
It seems that the current reporting system only goes back a short amount of time. But if you're using the Dashboard to monitor clients' workstations and servers, and they're paying you to do it annually, then wouldn't it be a good idea to give them a breakdown of what you've done for them over that year? It seems the Dashboard would strongly benefit from having the ability to pull up reports for the entire year, showcasing ...more »
Option to setup up rule to change a sub-status to Client Responded once they have replied to an email. This allows for us to quickly see by filter or sorting those tickets that have received a response instead of having to check via email or delve into each ticket.
Hopefully I am not missing anything but per support this is the only way to do it currently which is very time consuming.
It would be useful to be able to set the client report feature on a device / site level in order to have more flexibility.
This setting is currently available only on top level which includes devices on the report for customers that i don’t want to have.
Having to ability to set it individually for a site / device allows me to define exactly which site / machine I want to have on the report.
The Client Reports are a great and useful feature, however, in addition to the option of sending Client Reports based on the Client, I would like the additional option to configure and send them out based on individual Sites.