Similarly to the options available under Interactions> Shared Clipboard, we would like to have a way to change the default of Interactions> Clear Clipboard when the Disabled Session Ends to any of the other three values so that the definition persists between sessions.
When a Take Control chat window is popped out of the corner there is a place for the technician's picture. Currently this picture is not able to be set with Take Control through N-Central.
It'd be nice if the picture was able to be set, or if the blank spot was not there in the N-Central version of Take Control so it does not appear to clients that we have lazily not configured it.
When Take Control has not checked in and you hover over the remote control button, it displays:
A Take Control heartbeat has not been received from this device. The latest heartbeat expired ###### seconds ago.
It's fairly useless when that number is anything considerably high. It'd be nice if it automatically switched it to minutes or hours after certain time thresholds are passed.
Right now you are only able to open up one take control session at a time in the iOS app. You should be able to open up multiple remote sessions and switch back and fourth between them
Intel Active Management Technology (ATM) enables IT managers to discover, repair, and help protect networked computing assets. Intel vPro is the management platform built into Intel processors and other hardware that allows companies to manage their desktops and laptops out-of-band (OOB). That means the computers can be managed no matter if the computer in on or off, and even if the operating system has failed or there ...more »
Take Control > View > Change TS Sesssion, is an incredibly handy tool but can also be very dangerous seeing as it doesn't prompt for a password or inform the user account you are transferring into, that you are connecting. Therefore I'm proposing that - The same "Madeline is in session" prompt be available. - Same "Permission to grant access" prompt be available. - Permissions to this be made available through Roles. ...more »
The N-Central server that I manage is set to re-apply templates nightly. I'd like the ability to prioritize or order which templates would run before others. I.E. I have a SQL Template that adds data for each SQL DB and then I have another template that removes generic SQL DB monitoring for databases like AD Sync or Veeam. I would like the template that removes the data AFTER the template that adds the data. Customizing ...more »
I need to configure the remote web page for some devices and not all, to a specific port, if such port is open based on SNMP/WMI.
I don't want to do this globally, just for specific devices with custom ports, like router management portals or know ports that are not the conventional HTTP or HTTPS, just a specify set of network devices, to be configure in masses/bulk edit for the remote control settings.
It would be great addition if it was possible to receive the data of the Take Control report via API call.
To combine / integrate the session info and length to a third party ticket system and provide an easy logging for the user and customer this way.
Thank you for you consideration.
sometimes engineers need to take control of a device when the user is in a meeting. as an example: the user gives permission to the support engineer to take control of the device, then the user go's to a meeting. The support engineer then needs to restart the device, but needs to call the user for permission again. This means that or the support engineer need to wait until the user is done with his meeting or call them ...more »
On Remote Control types that are not setup as the default type for a device class we still need to be able to setup default settings. How we would like this to work 1. we would be able to setup remote control defaults regardless of device type 2. we would be able to set this at SO level, but also make custom changes at the customer or site level (similar to other categories within the Administration\Defaults menu) 3. ...more »
When transferring files there is a lot of white space i the queue files pane. Either allow the tech to adjust the column sizing so that we can see what the folder paths are for the files in queue or have the column automatically readjust based on screen size.