On Remote Control types that are not setup as the default type for a device class we still need to be able to setup default settings. How we would like this to work 1. we would be able to setup remote control defaults regardless of device type 2. we would be able to set this at SO level, but also make custom changes at the customer or site level (similar to other categories within the Administration\Defaults menu) 3. ...more »
At this time, in MSP Anywhere or MSP Connect, there is not a feature that notifies the remote user that the technician has disconnected from the computer, although there is feature that do the opposite . The users complaint that they dont have a notification that we disconnected from their computer once we close the session. Suggest to add a feature so users are notified at the end of the session that we have disconnected ...more »
Would like to see an option to configure a timeout on remote control sessions in N-central. Would like to be able to configure a 15 minute timeout after no activity for the specified time. Currently there is no option to configure a timeout (N-central Case# 00927594).
I would like an option to globally, or per customer restrict the number of concurrent remote control / remote management sessions. For customers with certain compliance requirements, we need to ensure we can account for every remote control session and change made on a per-tech basis. Maintaining a unique set of credentials for every device in every customer environment for each of our Technicians is not easy. If we ...more »
We have the following situation: Our support technicians have access to most of our customers, but not all - e.g. some customers who quit their contract but are still in N-Central. No technician should see them, edit them or get alarms from them. We allow our technicians in N-Central 11.1 the access via an Access-Group, but obviously NOT with the SO-Level because not all of the customers should be seen. The following ...more »
While current MDM functionality is a boon, I opine that the most needed feature is remote control of mobile devices.
Please add this functionality as soon as possible.
Thanks in advance,
MSPAnywhere is not a complete replacement for Team Viewer. Not being able to hear the audio for some of my clients is an issue because they do work with audio equipment. Additionally we lost the ability to Call by Internet or Voice Chat. These features need to be brought back.
We would like to be able to report on devices based on their remote control method, and whether unattended access is configured. A "who changed this" would be great as well.
This would be useful to determine compliance in situations that require this information, and to easily let our clients know when they ask for this information.
In addition to session start and end, I'd like to see file transfer activity in the Take Control report. The logging should include the name and size of the file(s) transferred and the direction of the transfer Some of our customers with regulatory or other security requirements require that all data transfers (by employees and service providers) be logged.
Show a pop-up window confirming the tech has disconnected from the session. We often stay connected accidentally or the client wants to be sure we are disconnected. We usually close the blue pop-up window showing that "So and So has Connected" remotely, but we also need a confirmation saying when we've DISconnected. Allow the End User to disconnect if desired. All other remote tools have this functionality. Also ...more »
It would be nice to have Take Control functionalities for Terminalservers-
Especially the Chat Notifications and Session notifications