MSP N-central

Control the order that Service Templates get re-applied

The N-Central server that I manage is set to re-apply templates nightly. I'd like the ability to prioritize or order which templates would run before others. I.E. I have a SQL Template that adds data for each SQL DB and then I have another template that removes generic SQL DB monitoring for databases like AD Sync or Veeam. I would like the template that removes the data AFTER the template that adds the data. Customizing ...more »

Submitted by (@efarraj)

MSP N-central

portal remote control settings in mass

I need to configure the remote web page for some devices and not all, to a specific port, if such port is open based on SNMP/WMI.

I don't want to do this globally, just for specific devices with custom ports, like router management portals or know ports that are not the conventional HTTP or HTTPS, just a specify set of network devices, to be configure in masses/bulk edit for the remote control settings.

Submitted by (@jdiort)

MSP Remote Monitoring & Management

Allow access to statistics / data for Take Control via API

It would be great addition if it was possible to receive the data of the Take Control report via API call.

To combine / integrate the session info and length to a third party ticket system and provide an easy logging for the user and customer this way.

 

Thank you for you consideration.

Submitted by (@r.luelfing)

MSP Anywhere

Option for users to give support permission an x amount of time

sometimes engineers need to take control of a device when the user is in a meeting. as an example: the user gives permission to the support engineer to take control of the device, then the user go's to a meeting. The support engineer then needs to restart the device, but needs to call the user for permission again. This means that or the support engineer need to wait until the user is done with his meeting or call them ...more »

Submitted by (@yfrancken)

MSP N-central

Ability to set Defaults for (non default) Remote Control types

On Remote Control types that are not setup as the default type for a device class we still need to be able to setup default settings. How we would like this to work 1. we would be able to setup remote control defaults regardless of device type 2. we would be able to set this at SO level, but also make custom changes at the customer or site level (similar to other categories within the Administration\Defaults menu) 3. ...more »

Submitted by (@wmorgan)

MSP Remote Monitoring & Management

Notify user when remote session is closed

At this time, in MSP Anywhere or MSP Connect, there is not a feature that notifies the remote user that the technician has disconnected from the computer, although there is feature that do the opposite . The users complaint that they dont have a notification that we disconnected from their computer once we close the session. Suggest to add a feature so users are notified at the end of the session that we have disconnected ...more »

Submitted by (@cavramoussis)

MSP N-central

Limit simultaneous remote control sessions

I would like an option to globally, or per customer restrict the number of concurrent remote control / remote management sessions. For customers with certain compliance requirements, we need to ensure we can account for every remote control session and change made on a per-tech basis. Maintaining a unique set of credentials for every device in every customer environment for each of our Technicians is not easy. If we ...more »

Submitted by (@brollins)

MSP N-central

Enable editing devices from SO-Level - not only customer level

We have the following situation: Our support technicians have access to most of our customers, but not all - e.g. some customers who quit their contract but are still in N-Central. No technician should see them, edit them or get alarms from them. We allow our technicians in N-Central 11.1 the access via an Access-Group, but obviously NOT with the SO-Level because not all of the customers should be seen. The following ...more »

Submitted by (@felix.h)