Some customers require email notification at beginning and end of maintenance window. Would be great if we could schedule an email notification within the same patch management rule, to email out a notification at start and end. With ability to customize the email, include brief description, header and logo of company, a signature, as well as include list of targeted devices. Perhaps even generate a report to attach with ...more »
In the Problem Description and Session History sections of the MSP Anywhere Technician Console, there are places to take notes, but they are not saved on the console or in the Admin Area.
I would like the ability to save notes in the console, and be able to view them later on the console and in the Admin Area Session History section.
We've had two customers ask if there is a report that they can run on all their workstations to show them the "Type", "Model Number" and "serial number" of the physical drives the workstation has installed. within N Central you can see this information if you click on the workstation then go to Asset-Hardware-Physical Drive but the N Central support guys told me it's not possible to create a report on this in report ...more »
Need to be able to change custom branding on "send from" email address for MSP Backup, as customers are being confused by having a different sender address than they are expecting.
At this moment, N-central is configured to get the asset information for a default device class on a specific place on the device. Because of this the asset tab on these devices has a lot of information. But for devices where no default device class exists, the asset tab on these devices is mostly empty. For example: Eaton UPS, HP storage boxes, … I think that it’s an innovative idea that you can specify which SNMP OID ...more »
I think it would be great if we could get a view similar to the scheduled tasks view for maintenance windows or be able to report on maintenance windows for a group of devices (By Filter or Service Template etc..)
It would be nice if Mobile devices would be present in the Asset Tracking Viewer. Not only would it be possible to find for instance all Android 7 devices but also custom fields could be used to enter fields like end of subscription date etc.
We should be able to change all tray icons for all services we pay for.
But specifically the system tray icon, when uploaded and no matter what size is downsized to 16x16 and made very blurry for some reason. It should be the same size as the generic icons.
I've already been in touch with support:
RemoteManagement Case 00807506 Regarding size of system tray icon [ ref:_00D50JVdw._50050vfvgM:ref ]
We would like to create custom asset information. (and the ability to remove asset information that we don't use.) We'd also like to modify/customize the Device Details summary that display at the top of the device page. Things we would like to add: gather a registry key for a software activation ID gather public IP gather current resolution of display I'd even settle for a "Custom" tab under the Asset tab where ...more »
Is it possible to split the Monitoring and Management pane to view problem servers and problem workstations as a separate hierarchy. At the moment if there is an issue with a workstation the client shows as red even if the servers are OK it would be nice to split this so we have a separate section for servers showing all clients and another for workstations. showing the same clients.
It seems that the current reporting system only goes back a short amount of time. But if you're using the Dashboard to monitor clients' workstations and servers, and they're paying you to do it annually, then wouldn't it be a good idea to give them a breakdown of what you've done for them over that year? It seems the Dashboard would strongly benefit from having the ability to pull up reports for the entire year, showcasing ...more »
A customer I setup is receiving every client's critical report email as if they were an admin for my company. I created a user for the customer. I assigned the user to a custom role based on "Client" profile that I created. I assigned the user to a group with only his company in that group. Yet every morning his reports showed all the clients we manage. I spoke to Logicnow support and they told me that I need to ...more »