MSP Remote Monitoring & Management

Submitted by (@john.cottier)

Customer Support Portal Single Sign On

I would like to be able to use the same credentials to login to the Customer Support Portal that are used to login to RMM, Take Control Plus, MSP Manager, Backup and Recovery, etc.


SSO has been implemented on these products, and I would like this to be implemented into the Customer Support Portal so I can use a single set of credentials for all SolarWinds Products and Customer Support.

MSP Manager

Submitted by (@pam.tki)

Need Customer Name in Dashboard Title

Please display the Customer Name prominently within the Customer Dashboard. On a PC, the selected customer name is so tiny on the left side, that it's hard to tell whose dashboard I'm viewing. One could too easily open the wrong dashboard and not notice. Up in the left corner, where it says "Dashboard", why not add the Customer Name?

MSP N-central

Submitted by (@dobrien)

Add Primary Responsibility to Customers/Sites

Allow for an NCentral customer to have assigned to it a primary from the NCentral User list (our employees), as Account Managers or other term. Lets say I have 100 Accounts divided amongst 10 Account Managers (selectable from my users). If this data is available via the API and pumped over to a new column (UserID) in dimCustomer in the warehouse database, then one can make assignments in ticket application based on ...more »

MSP Backup & Recovery

Submitted by (@agrippa)

On the dashboard, the customer name column should be locked.

The problem with the current dashboard is: first column is the customer name or device, anyhow: that is how you recognize the row. When scrolling horizontal your customer identification goes out of sight, so you have no clue which line is who's account, so: you get lost and can make mistakes easily. See my screenshot. The red box should be (optionally) locked, so when pressing the green arrow, the info slides behind the ...more »

MSP N-central

Submitted by (@joe.schmid)

Adding customer name and site to email alerts

When creating an automation policy, I need a way to include the customer ID and the Site and the machine id in N-central (not necessarily the net bios name) in an email that is being sent out. If i could pull this information into a variable that would be great. An email that only contains the computer name is not very useful with you have thousands of computers.

MSP N-central

Submitted by (@prejay)

SO Level Reporting - Bulk Customer Level Reporting Instead

So the SO Level reporting (and the descriptions) is broken by design. It's a UX Disaster. They were never actually meant to be run at the so level which is why they don't include the details that the customer level reports do, and were never updated to include the customers/sites that an so level report would need to be fit for purpose. Yet the descriptions are the same as the customer level reports which is completely ...more »

MSP N-central

Submitted by (@prejay)

Full Customer/Site Support in N-Central & Report Manager

After introducing partial support for sites into n-central quite some time ago, support for customers/sites was removed or never actually added in filter previews and reports.

I am told that for a report or filter to include the customer/site instead of just a device name, a feature request needs to be created because Solarwinds consider this to be by design.