MSP Manager

Add "new ticket/add a new ticket" button when on dashboard

Hi! I would be extremely useful to have a button for "New Ticket" or "Add a New Ticket" when looking at the customer on the dashboard. This would eliminate me from having to then click tickets and then choose "Add a ticket". The most common action when you open a customer's information is going to be to add a ticket, in my opinion. At a minimum, the option to add a ticket should be listed under the "ACTIONS" button. ...more »

Submitted by (@matthew.miller)

MSP Remote Monitoring & Management

Active Discovery privacy breach with customer access

The ability to provide customer logins / access restricted to only themselves for self-service offers great opportunities in itself but this option lead not only to problems with the policy management (as you are able to access all policies) but also the active discovery. If you have two different customers with a custom login for self-service certain scenarios can lead to both customers seeing each others network. ...more »

Submitted by (@r.luelfing)

MSP Manager

Customer Status - more options



Currently you can only set a customer to active or non-active. When non-active they arent displayed as a customer to assign a ticket too.

We currently have a customer 'on-hold' due to lack of payment. I would like an option to put the customer ON-HOLD and then add a note to say why.

Doing this should also put ALL exiting and new tickets ON-HOLD automatically.

Submitted by (@michael.cobden)

MSP N-central

Ability to report on customer/rule associations

it would be extremely handy to be able to, at the very least, export the selected customers from the rules grant customer/site access tab, at the very most, have a report that will show me the associations between customers and rules, allowing me to pick which customers, or which rules I want to run the report against. In particular I need this for all of my patch management rules as we currently have to audit patch ...more »

Submitted by (@wmorgan)

MSP N-central

Move coustomers/sites between SOs

The ability to move customers or sites between SOs at the system level would be useful. We have managed and un-managed customers in separate SOs, sometimes they change their agreement and need to be moved.


The ability to move customers/sites/devices already exists within an SO, this would just be an extension of this feature up to the system level.

Submitted by

MSP Backup & Recovery

Notification when selected size increases a lot

We would like to see an option to revieve a notification via e-mail or trigger in CMC when selected size is increasing a lot during a short period. Some customers would like to keep the montly costs stable and would like to be informend when their bill wil increase a lot when their selected data size is growing.

Submitted by (@wouter.degroot)

MSP N-central

Custom Fields at Company and Site

Custom fields at the Customer and Site levels that are accessible via the rules would provide a lot of flexibility when it comes to service templates or notifications. For example: If I want to roll out Security Manager to a customer, but I need to do it on a site by site basis, it would be very easy to have a custom field that indicates that a site should have Security Manager. Then I can create a filter and eventually ...more »

Submitted by (@cwidhelm)

MSP N-central

Hierarchical Notification Windows

I would like to be able to apply a "notification window" to a device, site and/or company directly or via a rule. The most specific setting wins. This will provide the ability to set up simplified notifications so that administrators don't need to take into account all the possible permutations of service levels for notifications. They simply say, "I want to be notified about X when it is important to the customer/site/device." ...more »

Submitted by (@cwidhelm)

MSP Service Desk

Create Multiple SLA Levels - Set SLA Level per Customer/Contract

We sell different plans for customers, some need 8x5x6 and others 24x7x4. Service Desk treat both as equals, and that leads to bad SLA warning and breachs, hard to choose right priority. I think its a must to be able to create multiple SLA Levels and set the right SLA for Customer and/or Contract. Rules should consider SLA Levels too..

Submitted by (@paulosgsf)