MSP Manager

Submitted by (@jasonb)

Desktop Ticket Request Creation form

As a company that used to use Kabuto, one of my favorite features was the ability to create a ticket or request right on the desktop. You could click on the branded icon in the system tray and a window would open on the desktop and allow the client to complete it and send it immediately. No need to go to a website or anything. Click and submit. Their credentials were stored on the computer.

MSP Service Desk

Submitted by (@dionjones)

View portal as user

As an MSP, it would be useful to have a link that I can select to login to the customer portal as a user. This would allow me to verify that the customizations I have made are being properly seen by my customers without having to create myself a login or breach the customer's security by having their password. It also improves the efficiency that I can perform this with as I am making adjustments.