When creating an automation policy, I need a way to include the customer ID and the Site and the machine id in N-central (not necessarily the net bios name) in an email that is being sent out. If i could pull this information into a variable that would be great. An email that only contains the computer name is not very useful with you have thousands of computers.
Hi! I would be extremely useful to have a button for "New Ticket" or "Add a New Ticket" when looking at the customer on the dashboard. This would eliminate me from having to then click tickets and then choose "Add a ticket". The most common action when you open a customer's information is going to be to add a ticket, in my opinion. At a minimum, the option to add a ticket should be listed under the "ACTIONS" button. ...more »
In the Patch Approval wizard, selected Approve Patches by Patch, filtering devices by Customer, the list of customers and sites is sorted alphabetically with no regard to which sites belong to which customers instead of sites being indented underneath the customers they belong to like it is in the so/customer/site navigation drop down menu
It should be possible to reassign tickets and ticket requests to customers other that the auto-matched customer.
Maybe not for every user but certainly for administrative users.
I think it would be useful to be able to add notes to contacts, or to the customers as a whole. These should be able to be attached to tickets or not and should be able to be reviewed at the parent customer level if desired.
Yellow devices on pending installation
how about marking Devices which have pending installations with yellow device buttons.
then we could select whether we want to have them warn or not warn.
this would be an optimal addition for onboarding new Customers - then we would see whether 100% of devices have successfully installed MAV
If there would be an option to define which networkadapter has to be used during Patching via Patchmanagement
And on top of that a Timeframe for Patching - not only "14:00" but rather "18-22" Never on another time, and asap if within that timeframe
Then we could monitor Devices of "out of office" Workers (consultants etc.) correctly and deliver patchmanagement for these customers too.
Need to be able to save filters to Customers,
I do only want to see "Active" customers, and I don't want to set filters for evry time I refresh this screen.
Same for Opportunities
I do only want to see "open" cases, and I don't want to set filters for evry time I refresh this screen.