MSP N-central

Submitted by (@joe.schmid)

Adding customer name and site to email alerts

When creating an automation policy, I need a way to include the customer ID and the Site and the machine id in N-central (not necessarily the net bios name) in an email that is being sent out. If i could pull this information into a variable that would be great. An email that only contains the computer name is not very useful with you have thousands of computers.

MSP Manager

Submitted by (@matthew.miller)

Add "new ticket/add a new ticket" button when on dashboard

Hi! I would be extremely useful to have a button for "New Ticket" or "Add a New Ticket" when looking at the customer on the dashboard. This would eliminate me from having to then click tickets and then choose "Add a ticket". The most common action when you open a customer's information is going to be to add a ticket, in my opinion. At a minimum, the option to add a ticket should be listed under the "ACTIONS" button. ...more »

MSP N-central

Submitted by (@wmorgan)

put sites with their customers in the Patch Approval Wizard

In the Patch Approval wizard, selected Approve Patches by Patch, filtering devices by Customer, the list of customers and sites is sorted alphabetically with no regard to which sites belong to which customers instead of sites being indented underneath the customers they belong to like it is in the so/customer/site navigation drop down menu

 

see screenshot

MSP Remote Monitoring & Management

Submitted by (@j.suckow)

Yellow devices on pending installation

Yellow devices on pending installation

 

how about marking Devices which have pending installations with yellow device buttons.

then we could select whether we want to have them warn or not warn.

 

this would be an optimal addition for onboarding new Customers - then we would see whether 100% of devices have successfully installed MAV

MSP Remote Monitoring & Management

Submitted by (@j.suckow)

Check for Networkadapter used pre-Patch

If there would be an option to define which networkadapter has to be used during Patching via Patchmanagement

 

And on top of that a Timeframe for Patching - not only "14:00" but rather "18-22" Never on another time, and asap if within that timeframe

 

Then we could monitor Devices of "out of office" Workers (consultants etc.) correctly and deliver patchmanagement for these customers too.