MSP N-central

Block viewing of filters/dashboards/repository items from above

I'd like the ability to block customer level users from being able to access filter/dashboard/repositoy items that were created at a higher level. I don't want to completely remove access to the filters/dashboards/repo as they should be able to manage items at their level and below, but don't want them being able to look into the items that were created at a higher level, since they're not a higher level user that should ...more »

Submitted by (@prejay)

MSP Manager

Add "new ticket/add a new ticket" button when on dashboard

Hi! I would be extremely useful to have a button for "New Ticket" or "Add a New Ticket" when looking at the customer on the dashboard. This would eliminate me from having to then click tickets and then choose "Add a ticket". The most common action when you open a customer's information is going to be to add a ticket, in my opinion. At a minimum, the option to add a ticket should be listed under the "ACTIONS" button. ...more »

Submitted by (@matthew.miller)

MSP N-central

Assign custom or threshold templates to services

I would love to see the ability to display a list of services based on service or name and apply a custom threshold or threshold template to one or more without having to rely on the service-template that applies to a device and all services for that template. The example I'm thinking of; A Client wants custom thresholds for Server Disk Space Utilization(%) based on the size of the disk. <= 500GB | 90% for failed 501GB ...more »

Submitted by (@jtolivar)

MSP Remote Monitoring & Management

How to speed up the RMM dashboard

I've been avoiding looking at a network profile of the RMM Dashboard, but stumbled on it tonight, and laughed to see why: Loading takes over _200_ separate HTTP requests, and _20MB_ of content download. I'm attaching screencast GIFs of this in both Chrome and Firefox Quantum (the new fastest browser). It stops when the page finishes rendering. No wonder first load is nearly 90 seconds. But it doesn't have to be this ...more »

Submitted by (@gulltop)

MSP Backup & Recovery

Notification when selected size increases a lot

We would like to see an option to revieve a notification via e-mail or trigger in CMC when selected size is increasing a lot during a short period. Some customers would like to keep the montly costs stable and would like to be informend when their bill wil increase a lot when their selected data size is growing.

Submitted by (@wouter.degroot)

MSP N-central

Dashboard/Active Issues - Allow Service Instances

It is ridiculous that this many years in and we *still* can't filter down for particular service instances. eg I don't want to see the overall service state for all processes, windows services. I only care about the specific ones I want for this particular dashboard. Yes, we can create our own custom services to work around this, but thats a workaround we should not still be having to make. If Notifications were finally ...more »

Submitted by (@prejay)