In the MSP Mail platform, users were allowed to specify enforcing TLS, enforcing TLS if possible, and not requiring it. These options are not available within the Mail Assure Platform. It would be nice to see these options within the Mail Assure platform and grant control over how certain domains process emails and handle TLS directly. Opportunistic on all the time is nice, but in certain scenario's, namely where a ...more »
I'd like the ability to block customer level users from being able to access filter/dashboard/repositoy items that were created at a higher level. I don't want to completely remove access to the filters/dashboards/repo as they should be able to manage items at their level and below, but don't want them being able to look into the items that were created at a higher level, since they're not a higher level user that should ...more »
Hi! I would be extremely useful to have a button for "New Ticket" or "Add a New Ticket" when looking at the customer on the dashboard. This would eliminate me from having to then click tickets and then choose "Add a ticket". The most common action when you open a customer's information is going to be to add a ticket, in my opinion. At a minimum, the option to add a ticket should be listed under the "ACTIONS" button. ...more »
The customer ticket request portal should be mobile friendly. Customers that want to manage their tickets and either lose internet or are on the road away from their company can't do anything because they can't work with the customer portal.
Enable column with Agent version installed on Device to make it easier to control agent versions in Dashboard
Habilitar coluna com versão do Agent Instalado no Dispositivo para facilitar controle de versões dos agentes no Dashboard
I would love to see the ability to display a list of services based on service or name and apply a custom threshold or threshold template to one or more without having to rely on the service-template that applies to a device and all services for that template. The example I'm thinking of; A Client wants custom thresholds for Server Disk Space Utilization(%) based on the size of the disk. <= 500GB | 90% for failed 501GB ...more »
we would like to see the option to set a specific automated refresh of the dashboard in idle state, just like there is for the Wallchart currently.
I've been avoiding looking at a network profile of the RMM Dashboard, but stumbled on it tonight, and laughed to see why: Loading takes over _200_ separate HTTP requests, and _20MB_ of content download. I'm attaching screencast GIFs of this in both Chrome and Firefox Quantum (the new fastest browser). It stops when the page finishes rendering. No wonder first load is nearly 90 seconds. But it doesn't have to be this ...more »
I don't think customer level users should automatically be able to see all so level filters, dashboards, recipients.
We should be able to choose to make any of these specifics available to them.
We would like to see an option to revieve a notification via e-mail or trigger in CMC when selected size is increasing a lot during a short period. Some customers would like to keep the montly costs stable and would like to be informend when their bill wil increase a lot when their selected data size is growing.
It is ridiculous that this many years in and we *still* can't filter down for particular service instances. eg I don't want to see the overall service state for all processes, windows services. I only care about the specific ones I want for this particular dashboard. Yes, we can create our own custom services to work around this, but thats a workaround we should not still be having to make. If Notifications were finally ...more »