MSP Service Desk

New Users Registration

My main concern is a basic feature such a user who is not registered in the service desk emails the service desk for support but their ticket is not logged and they are not created as a user based on the domain they are emailing from. This is a basic feature that all service desks provide and one that is causing our service desk to miss tickets on a busy day. Its time consuming having to forward on the ticket, then several ...more »

Submitted by (@abdul.sobur)

MSP Remote Monitoring & Management

Proper HTML/CSS support for email templates in service desk

I would like to see proper support for HTML/CSS in the outgoing email templates in service desk. It's not easy to make a neat template that fits the graphic profile of our company without this. With the help of a more advanced template editor I feel that we can get closer to our customers.

 

I hope this happens,

John

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