MSP Backup & Recovery

Deleted Backup (Device)

It would be a good to have the following when a device backup is deleted on the console

1. Immediate notification to all admins and possibly end-users by email

2. Ability to restore the device in case it was inadvertantly deleted


At the moment it is way too easy to delete backups (there is another feature request to put in a password option).

Submitted by (@vijay007)

MSP N-central

Device - Task Status - Actually take you to the individual task

This has been the case for years; Why doesn't clicking on the task status on a specific device's associations take you to that specific task status? It instead takes you to the entire task output at the site, customer, or device level depending on where you access the device from. This means that instead of getting the one task output I actually want, I'm having to wade through thousands of entries that aren't event sorted ...more »

Submitted by (@prejay)

MSP N-central

Hierarchical Notification Windows

I would like to be able to apply a "notification window" to a device, site and/or company directly or via a rule. The most specific setting wins. This will provide the ability to set up simplified notifications so that administrators don't need to take into account all the possible permutations of service levels for notifications. They simply say, "I want to be notified about X when it is important to the customer/site/device." ...more »

Submitted by (@cwidhelm)

MSP N-central

Correlated Notifications - Cross-Device Dependancies

Here's a huge one that would help eliminate alerting noise, and i know it's not simple as it's been on the request backlog for years.

Give us the ability to craft cross-device dependancies to avoid tickets creation.

eg if I have an notification for the gateway being down, i don't also need notifications for agent status being failed on the servers behind this.

Submitted by (@prejay)

MSP Remote Monitoring & Management

Delayed Checks until device is turned back on

On the face of it, it seems quite reasonable to set checks for AV to alert after getting 3 days behind. This would cover if the work device was turned off over the weekend (Albeit, a bit of a squeeze if there is a Bank Holiday included). However, if the device is switched off for a prolonged period (let's just say over the 3 days), then as soon as it's switched on, it's immediately out of date and alerts us (more importantly ...more »

Submitted by (@boffinssupport)