As previously in MSP Mail, users would like the ability to be able to hide definitive spam over a certain threshold and therefore, exclude it from the periodic user report
When a customer replies to a ticket, it is including the full HTML formatted original email response we sent to them. Although this may be handy in very rare circumstances, This adds huge bloat to the list of responses in the ticket view. Instead of having a single line reply from a customer there is the full response that we sent them in their reply pushing everything else way down the list. In the image below, it only ...more »
When using the WebCMC https://backup.management you can save a devices view, This is useful when used in conjunction with filters to, for example, show only devices which have not backed up in the last 24 hours. I want to send these views to myself and to the re-seller, But I would need to set the re-seller up as a user on my dashboard first. Can we not allow any email address to be added to the recipient field? I ...more »
In the future, could it be possible to see which gmail, Microsoft or Apple account is used on a device to access a given O/S application store?
This information could be displayed within the summary tab.
First of all, collaborators can't add themselves.
little known fact; even if added, this just means they can view cases in the portal.
They will not recieve email updates.
This makes it very hard to collaborate, doesn't it?
When I reply to a ticket via e-mail as the tech it correctly adds that reply to the ticket but it should also be sending it to the customer. There is no way of me knowing if it sent a message to the customer that entered the ticket or to any of the people that would normally be on CC. I also do not see a list of people on CC when I receive a new ticket notification in my e-mail, this is crucial information as it would ...more »
At this moment our technicians have to report back that an AV Defender is installed on a pc.
For making our yearly recurring payments for the customer we need to know exactly when the AV was installed.
Is it possible to make an option to get notified via email when the AV Defender is installed?
Rather than have a daily/bi-weekly/weekly email notification of the overall status at a non-selectable time,
it would be nice to have the option to only email if there is a failed backup.
A UI indicator of the backup status for the end-user would a lso be good.
When sending a response you should be able to edit the subject of the email. Because of the lack of workflows in MSP Manager around customer status we tend to put things like CUST, CLOSE 5PM, or ONSITE, etc at the start of the ticket title. We don't want these on the email to the end user but at the minute that means you have to edit the title to be what you want on the email subject, send the response and then edit ...more »
As an MSP, I'd like to brand the from address in e-mail alerts and recoveries. However, when setting this in the Mail Templates, this does not modify the return-path in the e-mail. This causes my mail filtering settings to quarantine this message based on configurations designed to prevent targeted phishing attacks. Duplicating the provided custom from address to the return-path OR providing the ability to set your ...more »
If the service template application results could be set to be emailed and the task run in the background, then i wouldn't have to keep a tab open for however long it takes for the template to be applied in real time, with no ability to open a new tab so I can carry on working.
For MSP Anywhere. Providing a Subject Line email tag for Customer # (existing field) or an External Reference field of some sort would allow us to automatically update an external ticketing system with emailed session reports.
We currently use Bomgar, but would likely switch to MSP Anywhere given this functionality.