My main concern is a basic feature such a user who is not registered in the service desk emails the service desk for support but their ticket is not logged and they are not created as a user based on the domain they are emailing from. This is a basic feature that all service desks provide and one that is causing our service desk to miss tickets on a busy day. Its time consuming having to forward on the ticket, then several ...more »
There is a good section of variables available for substitution in the System Tray Application emails and hyperlinks. https://dashboard.systemmonitor.us/dashboard/helpcontents/index.html?systray_variables.htm I'd like to see an option for customer email domain name added to the list in order to facilitate customized links to branded pages that use the customer email domain name to set the branding. e.g. https://outlook.com/contoso.com ...more »
There should be a way to filter Users when they attempt to register from the Front End User Registration page. Possibly by only allowing Users to register with Email Domain Names associated with Customers. This could prevent unwanted spam.
When a new user(s) registers from the Front End registration page I think there should be an option to automatically assign them to their associated Customer entry based upon their Email Domain Name they registered with.